WiFi calling stopped working

[GHunt92]

I have an iPhone 13 Pro. I do not get mobile network connection in my home and rely on wifi calling.

I use BT broadband. I have a wireless router.

I have had the same setup for two years and had no problems until now.

Since this morning, I have been unable to make any wifi calls. I can still use facetime, iMessage, safari and social media apps. It is only wifi calling that is not working.

I have checked all settings are enabled for wifi calling on my phone, I have tried toggling wifi off/on I have also toggled mobile data & airplane mode off/on. I have tried turning my phone off/on. I have reset network settings and disconnected/reconnected to my wireless router. I have also checked my router speeds which are normal - as I’ve mentioned above I have still been able to use the internet as normal on my phone. I have also walked away from my house to attempt making a call using only mobile network and it works.

Despite this, wifi calling is still not working. I cannot receive or make any phone calls.

I work once a week on call - I need to resolve this ASAP.

Any advice is greatly appreciated.

EDIT - to add, my partner is on EE network, also does not get mobile network signal in our home but has no issue with making wifi calls so I do not believe it is any issue with our internet connection.

[Dornie]

Hi Jonathon

i had this problem and it was sorted when I updated the three network.

however it’s stopped working again today.

[JonathanB]

Hi @Dornie,

Sorry to hear that you've been experiencing issues with calling again. It's most likely to be related to this issue Calling issues 25/06/2025 

We're working hard to address the issue, and hope to have everything back to normal soon.

Thanks,
Jonathan

[PeteFromBridpor]

Longstanding business customer here. Well done, but I’d contacted customer service about this and it was so badly handled that I’m now with Lebara. So far, so better. 

[Fastal1]

I have exactly the same problem on my iPhone 15pro, running 64.2 still no wifi calling. Really need it working, I’d appreciate help and advice. 

[Paddiewack]

Turn WiFi calling on! I no longer believe the issue is network related. 

[Dd4]

I’m fixed now. Updated software. Turned off and on again. Toggled airplane mode. Back on. 

[JadeF]

Thanks for coming back to update us @Dd4 

Great to hear that you are sorted! 

[DrRamoray]

Looks like they’ve pushed new carrier settings out this evening - just been prompted to update and now on 64.2 which hopefully fixes it? I’m not home yet to test it but worth checking to see if it is available for you and if it fixes it (just go to Settings > General > About and you should get a pop up for it).

Edit: Well now have WiFi calling on train WiFi so guess it has fixed it.

[Girona25]

Thanks, I’ve now got WiFi calling back too following the steps. 

[JonathanB]

Hi @GHunt92,

Sorry to hear about the issues you've been facing with Wi-Fi calling recently. It does look like this is the same issue @Geluk mentioned (thanks for sharing this!).

We're working closely with Apple on resolving this issue, so hopefully it should be resolved soon.

Thanks,
Jonathan