Not receiving security texts after porting

[Sls1972]

I ported from Vodafone to Three today, mostly working however, security texts eg NHS app Universal credit, banks are not coming through.  Had no issue when I was Vodafone.  

SMS are also slow to send out.  

Presuming something hasn't quite worked in the porting? Lady i spoke to from Three first was not helpful.  2nd lady was but I'm lacking faith... 

Any suggestions?  

Thank you 

[JonathanB · Accepted solution]

Hi @Sls1972,

It looks like the more widespread issue with automated messages has been resolved. Please let us know if you still need any help.

Thanks,
Jonathan

[g1105t]

hi i have ported my number from lyca mobile to 3. i can recieve texts and calls however no otps or 2fa codes are coming through its been more than 72 hours i am using a iphone 17 pro max

[JonathanB]

Hi @g1105t,

This topic relates to a past issue which was resolved, but if you're still having issues, and the messages definitely aren't popping into a spam/junk inbox, then please contact customer services and they can raise an investigation with our porting team.

Thanks,
Jonathan

[kaisza]

Hi Jonathan, 

I didnt want to start a new conversation as i think my issue is the same but please let me know if i should. 

I just ported to Three and i have been having the same issue. I cannot receive NHS A2P messages to my device. I checked to see if it is a NHS issue by registering a different number and it worked. I changed it back to my number and no messages are arriving which means i cannot log into my NHS App. 

[Sls1972]

I meant to add, you will get the three texts but theirs always seem to come through.  I did get theirs but no one else's. 

[Sls1972]

Contact 3 and tell them you are not receiving the OTP (one time passcodes).  Mine was a porting issue, they didnt port correctly. Get them to check it for you. 

[kaisza]

Thanks will try calling them

[JonathanB]

Hi @Sls1972,

The more widespead issues with receiving OTPs and verification texts appear to be resolved. Are you now receiving these? As I mentioned before, I'm not sure this explains everything you've been experiencing, but please let me know how you're getting on and if you're seeing any improvements?

Thanks,
Jonathan

[JonathanB]

Hi @Sls1972,

Sorry to hear about the issues with your port. We're looking into some similar issues around security/OTP (One Time Passcode) messages for a few customers who have recently ported. The element of your RCS not registering, and slow texts hasn't been mentioned by the others though,

Can you both make and receive calls okay? When you ring someone does it show them the number you ported or the temporary Three number? How about with normal texts from other mobiles, are they being received?

Thanks,
Jonathan