WiFi calling stopped working

GHunt92 · ‎09-06-2025

I have an iPhone 13 Pro. I do not get mobile network connection in my home and rely on wifi calling.

I use BT broadband. I have a wireless router.

I have had the same setup for two years and had no problems until now.

Since this morning, I have been unable to make any wifi calls. I can still use facetime, iMessage, safari and social media apps. It is only wifi calling that is not working.

I have checked all settings are enabled for wifi calling on my phone, I have tried toggling wifi off/on I have also toggled mobile data & airplane mode off/on. I have tried turning my phone off/on. I have reset network settings and disconnected/reconnected to my wireless router. I have also checked my router speeds which are normal - as I’ve mentioned above I have still been able to use the internet as normal on my phone. I have also walked away from my house to attempt making a call using only mobile network and it works.

Despite this, wifi calling is still not working. I cannot receive or make any phone calls.

I work once a week on call - I need to resolve this ASAP.

Any advice is greatly appreciated.

EDIT - to add, my partner is on EE network, also does not get mobile network signal in our home but has no issue with making wifi calls so I do not believe it is any issue with our internet connection.

JonathanB · ‎11-06-2025

Hi everyone,

Thanks for your patience whilst we've been working on sorting this issue out. We started rolling out a fix yesterday evening, and it should have landed with you all by this morning.

If you've not picked up the 64.2 carrier update automatically, try checking in your Settings, General, About and you can also manually check for the update. Please let us know if you're still experiencing any issues with your Wi-Fi calling.

I appreciate everyone's feedback around this issue. I'll be sharing this to the relevant teams.

Thanks,
Jonathan

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jcherr01 · ‎08-09-2025

When wifi calling is enabled in settings we can't make or receive calls when connect to our CF home setup.

jcherr01 · ‎08-09-2025

From CF:

"Please be advised that this is an ongoing issue affecting Community Fiber users, and after investigation by our networking team, it has been identified that the problem lies with the 3Mobile network. You may wish to lodge a complaint with them, as this issue appears to impact all customers using a 3Mobile SIM, while other customers are not affected."

jr0 · ‎09-09-2025

well... I have wifi calling (im on BT bb) and I don't see other users here complaining about it, except the ones like you and the 2 other user below on this thread, which have CF.

Paddiewack · ‎09-09-2025

Strange that only the one isp is seemingly affected.

Vishav · ‎14-08-2025

I am having the same issue WiFi calling is not working tried turning aeroplane mode, WiFi calling & phone on/off. Still no luck!

I don’t get any signal where I am. Any help will be great.

PeteG · ‎15-08-2025

Did you try resetting the Wifi network/routers/hubs?

Pete.

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Dd4 · ‎14-08-2025

Did you upgrade your carrier settings?

Vishav · ‎15-08-2025

Yes I did it 64.2 but nothing

PeteG · ‎16-08-2025

Do you have another phone that's not an iPhone that you can test your SIM card in to see if Wifi calling works?

Pete.

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SB44 · ‎14-08-2025

Yes, I checked it but no upgrade available