data not working

[tia101]

i recently switched to 3 and started my first data pack, however i when i try to use data it does not work. it shows my connection on 4g/5g but when i try to open a page/app i have no connection. just wondering if anyone has any advice on what to do:(

[JadeF]

Hey @tia101 

Welcome to the Three Community Page. 

How strange. Will do my best to help!

Are you able to make calls and send texts ok? Which data pack have you purchased? Sounds silly, but is your mobile data switched on within your phone settings? 

Jade