Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 7603 Views
  • 11 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 3614 Views
  • 2 replies
  • 3 likes

Bluelight / 150gb lite 24m sim?

Hi all,  Ive had a look on the blue light website and have found what appears to be a decent deal.Apple iPhone 16 Pro Max 256GB Black Titanium with MagSafe Power & Protect BundleDevice cost: £1,374.00 | One-off payment: £60.00Device plan agreement am...

Andyjp1 by New member
  • 6 Views
  • 0 replies
  • 0 likes

Apple Watch Data

Hello, I’ve read all the comments about Apple Watch data not working and still can’t find a solution.I’ve got a new Apple Watch 10 from Three but the data plan won’t connect to the watch.Ive had numerous call with Three and have followed all instruct...

RFox by Fledgling
  • 43 Views
  • 1 replies
  • 0 likes

No network

I have no network at all for 1 houre now 

Aq by Fledgling
  • 36 Views
  • 1 replies
  • 0 likes

No data or mobile number swap

Hey. just purchased a new contract, did the pac code for my old number to swap onto my new phone. Said it would be complete by the 2nd, still on my new Three number and iv got 0 data or signal. iv turned the phone on and off numerous times but still ...

Roaming Passport

I live in the uk have traveled to New Zealand and purchased a data roaming passport but am unable to get any data connection when not on WiFi I can text but no internet what do I need to do ? 

4G but no internet at all

Hello everyone.Because i am looking to move from Voxi(Vodafone), i purchased today a pay as you go sim with a cheap plan because i want to test before doing a contract. Honestly, in work i have a bit of internet which is fine but at home.....i have 3...

Petru28 by Fledgling
  • 90 Views
  • 1 replies
  • 0 likes

Change my data pack

I’ve been trying to renew my data pack or changing it to another one but it isn’t going through so I need help with that please.

I am moving to Austria for 7 months... What are my options?

I am moving to austria in March for 7 months and coming back after that. I dont want to lose my number or device. What are my options?I am confused if i can subscribe to GoRoam for hat long, or if i am even able to.Some of the stuff online about Thre...

Mobile data and calls

  For 1 week now, I have no 3G or 4G or 5G mobile internet connection, nor can I make calls. But i receive calls, from the internet I have no internet connection with mobile data. I have not traveled, outside the UK or outside my city. some problem w...

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