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Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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Conversations

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 2130 Views
  • 0 replies
  • 2 likes

Great Performance

Hi,Great performance ( network speed - see speed test) on Three today - wow - Seems when it’s good - is good ……( this is close to Gatwick & new 5G mast ) More like this please….. 

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Bad reception Oxford

Hi all,Has anyone else noticed how bad the network in the centre of Oxford is since few months ? There are places in Westgate where I used to sit and have good reception, not anymore. Constantly disconnects me at different places in town centre hope...

Jacek77 by Fledgling
  • 83 Views
  • 1 replies
  • 0 likes

data not working abroad

Hello,I am currently in Norway and cannot access my data abroad. All calls are going through fine, but data is not working. I am on a 30 gb PAYG (esim) plan, and have only used 5/12 gb for the fair usage limit. I have already tried restarting my phon...

jazna by Fledgling
  • 174 Views
  • 1 replies
  • 0 likes

Broadband Network Kidlington Oxfordshire

I have been a long and loyal Three Customer, having 2 mobiles phone contracts and home broadband. The broadband was brilliant at first but it has been dreadful these past 6 months. My internet is hardly reaching 20MBPs when it used to be easily 200Mb...

Mike82 by Fledgling
  • 128 Views
  • 1 replies
  • 0 likes

No Data with a data roaming pass in Portugal

I have a go roam pass I am in Portugal but the data doesn’t work no internet I can text ( not iMessage) and make calls. Do I have to change do I have to change the APN in mobile  network from. Three.co.uk 

SH398 by Fledgling
  • 242 Views
  • 2 replies
  • 0 likes

Transmitter down in TF1 ***

Hello Community, A new transmitter was installed mid last year in the TF1 *** in the Wellington area of Telford.    This was to replace an old mast on a now demolished building, for a time there was also a temporary transmitter.  The new transmitter ...

pepstar by Fledgling
  • 202 Views
  • 2 replies
  • 0 likes

About Airtime

I have question can you cancel the airtime plan and pay only the phone because the network is really bad only one line and takes a lot to load something I would rather choose another network for the sim and save myself £30.I called the support and th...

Arabul24 by Fledgling
  • 152 Views
  • 2 replies
  • 0 likes

Add on not working. Web chat and call staff no help

I am near the end of my 12gb allowance and need more.  I purchased a top up for unlimited data a few days back, but my account allowances never updated.  With data running low I checked with web chat staff today. The first guy was Rahul who said it w...

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