Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 12715 Views
  • 21 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 4014 Views
  • 2 replies
  • 3 likes

blocking of secure traffic

Anyone else notice over the last few months that encrypted traffic to site/Vpn seems to be blocked when using the three network? Looked like it was trying to downgrade the connection to a insecure method.It felt like a poorly implemented man in the m...

Biob by Fledgling
  • 7 Views
  • 0 replies
  • 0 likes

No service at all for a week Framlingham Suffolk

Hi all,Is it normal to have absolutely no notification of lost service? There is a network outage in our area, it's been out for a week. No data, calls or text. It's listed on the network status page if I search.However, we've had no information what...

zoltan_g by New member
  • 11 Views
  • 0 replies
  • 0 likes

Best solution Connection dropoff in Kingsclere

Alright, let's begin with some context: When I signed my 3 contract back in 2023, connection speeds where I lived were decent for a countryside village that relies on one local transmitter for most of its networking needs. Prices were cheap (and stil...

Naidvar by Regular
  • 113 Views
  • 4 replies
  • 0 likes

GET OFF THREE / CANCEL / QUIT

GET OFF THREE ASAP - I HAVE BEEN WITH THIS COMPANY FOR 12 YEARS NOW AND I HAVENT BEEN ABLE TO USE MY PHONE FOR THE LAST 5 DAYS BECAUSE OF “AHH WE HAD A SILLY LITTLE TECHNICAL PROBLEM” EVERYTIME I TRY ENTER MY CARD NUMBER AND PAY - I AM A GROWN ADULT ...

Best solution 4G connection droping

I have an MF286D router and a B535-333 router which I use as a backup for testing if connection issues are my end or network based.Where I live is in a very rural area and of left to their own devices these routers will both connect to band 20 with a...

Poor network

I have really slow internet I never recommend 3 to anyone it's awful I wish I never signed contract with 3

Dan6 by Fledgling
  • 150 Views
  • 3 replies
  • 1 likes

No signal for calls & no mobile data

I currently have emergency calls only displayed on my phone.I've had poor signal for days & now tonight I can't even make a call or browse the Internet.Tried network checker & it's saying postcode invalid What's going on??

data not working

i recently switched to 3 and started my first data pack, however i when i try to use data it does not work. it shows my connection on 4g/5g but when i try to open a page/app i have no connection. just wondering if anyone has any advice on what to do:...

tia101 by Fledgling
  • 145 Views
  • 1 replies
  • 0 likes

Sim still not activating

Hi all.Im at my wits end about this and Im hoping someone can help.I upgraded / renewed by mobile home broadband on the 24th Jan and was sent a new hub. I noticed on the day that my old broadband hub / sim had been stopped working. I was sent a new s...

karlc by Fledgling
  • 176 Views
  • 2 replies
  • 0 likes
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