Hello there.
It's disappointing to hear you're having issues receiving it. It might be worth checking that the team have the correct email for you, and the correct spelling. It might also be worth checking junk mail in case it's been diverted to there.
If you've done all that, it might be worth asking the team to send out a physical return package instead.
Pete.
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
