Three recently sent me a returns label to return a router to them at their Norwich address.
Unfortunately, I didn't check the label and accidentally returned an item intended for another recipient. I have been trying to get the item back since it was received by Three (Ingram) last Friday.
Returns are managed on Three's behalf by a third party called Ingram Micro Services.
Ingram Micro Services Ltd
Communications House
Vulcan Road North
Norwich
NR6 6FE
I contacted Three online chat and was told to contact Ingram directly. However, Ingram Norwich have no email address or phone number. I managed to talk to someone at a sister company of Ingram who advised Three are well aware that Ingram Norwich have no customer services team and do not take customer queries. Any issues with the return should be raised with Three.
I tried Three again yesterday, this time on the phone, but none of the customer service staff understood my issue. I later received a courtesy call back trying to sell me a new iphone.
Can anyone from Three please contact me and help me to get my item returned.
Thanks
