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£491 for less than 5 seconds of roaming

This week I got a £491 bill for using 80MB abroad. I was well within my allowance, but apparently Three charges £6 per MB in some countries, for every single bit, regardless of your allowance.I didn't check my spending cap before travelling because I...

New Customer - Price in app wrong

Hi,I am a new customer with three, I signed up for a £19/plan with unlimited data. I contacted three yesterday to get an eSim (my contact start date) and was told even though it was my start date I couldn't get a sim yet which alone was strange as I ...

Screenshot_20230725_195701_Drive.jpg Screenshot_20230725_195508_Chrome.jpg
jackis23 by Fledgling
  • 1735 Views
  • 2 replies
  • 1 likes

Best solution Reregistering

Hi, I went to log onto my account on the app and got told to reregister. Entering all my details and hit Register and it does nothing. The same happens on the web page. I am on my iPhone

z750 by Fledgling
  • 1017 Views
  • 1 replies
  • 0 likes

Monthly bill privlem

My bill was always on 24th, but I get paid on the 25th, so i manualy paid bill, always a day late. So in May I thought, set up a direct debit to come off after every 25th. So in May and June the debit came off after 25th amd near end of month. Howeve...

cant cancel watch plan

Hi, I am unable to cancel my apple watch plan. I followed the instructions on the website and removed it from my watch app. However I am still being billed for it. I tried talking to a customer service person and sent them the link of the website i t...

caspre12 by Fledgling
  • 1406 Views
  • 1 replies
  • 0 likes

Requesting PAC via text isnt working (leaving 3)

HiRequesting PAC via text message sends back a message:"Sorry but we're struggling to verify your account. Please go to 3.uk/iai for more info" which is a help page how to switch to ThreeIs there a way to request my PAC number from my account page as...

napu by Regular
  • 6100 Views
  • 10 replies
  • 1 likes

How to buy Data Pack using cash credit?

Hi! I topped up my account with £10, but when I try to get the £10 Data Pack, the app asks for my credit card again. They say I can use my cash credit, but I don't see this option anywhere. Can someone help me?

Three app

It’s asking me to re Register to my account but I don’t know what email was used with this three account and I need help

TxylorUK by Fledgling
  • 2398 Views
  • 4 replies
  • 1 likes