3 app not working the last two days
Here we go again! Anyone else getting this screen after an attempt to log in? Internet connection fine, device fine, but getting this message.
Account and services
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Unable to re-register or login to Three+ app after porting number
Recently ported the same number from PAYG to monthly (same Three provider)Then the Three+ rewards app stopped working. Logged me out at first, re-logging says my password is invalid. Forgetting password gives an error of invalid number. Trying to re-...
Early upgrade fee
Hi all, I've just ordered a new phone online for collection from my local three store. I've ordered the phone but have to pay an early upgrade fee. Last time I upgraded I was able to add the fee to my phone bill although my order was in store that ti...
Email address to complain
Put In a complaint a week ago had no response trying to talk to someone is like pulling teeth! I switched my number end of July and had no services for Well over a week and customer services to tell me to just wait! I'm now trying to sort out my dir...
How to get a PAC code to leave Three? I am going round in circles
I am on a month to month contract and have saw a deal on another network that I am wishing to get - on my chat with Three the offer was exactly the same as the website absolutely no difference (so much for being a valued customer after multiple years...
No returns bag and no clarity: seriously panicking
Hi,On the 29th of July 2023, I contacted Three regarding poor signal. I was informed that this was typical in my area, and would not improve. I was then informed that I could return the device without paying the termination fee (over 500 pounds), and...
Can’t sign in
I can’t sign into 3G account to see how much data I have.I have repeatedly tried to enter the right email and password and it just doesn’t let me log in
Link 2 numbers to 1 Account
I am trying to link 2 phone numbers to 1 singular account on the My3 app. I have tried to link but this does not work. Please respond ASAP.
Insurer saying phone not blacklisted on national database
I lost my phone and reported this to Three who then had blacklisted it. Now when I'm trying to claim on my insurance for a new phone my insurer is saying that the phone has not been blacklisted on the national database. I've gone back to three (usi...
Complaint letter ignored - what next?
I'm not a customer, never have been.H3G set up a [wrong/fraudulent/broken] direct debit against my account.Been trying to retrieve the approx £200 that was taken in a number of transactions.I first raised the issue with Three on 30th June - that's 6...
