All my top up has gone

[John2025]

I topped my phone up on the 25th with a £30 voucher the account had £40 on it it’s all gone n the account never rolled over can you sort this for me I shouldn’t need to top up again 

[JadeF]

Hey @John2025 

Welcome to the Three Community Page. 

Oh I'm sorry to hear that you've had this trouble with your top up. 

I'm unable to access account information from this community platform, so please come have a chat with the team here and we can investigate this for you.

Thanks,

Jade