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Conversations

PAYG data pack

I am trying to buy a £10 data pack on PAYG.  I had an autorenew set up previously but forgot to top up my account so it cancelled.  When I go to the basket to pay it seems to be giving me a new sim.  I don't want a new sim.  I just want to add the pa...

soulou by Regular
  • 452 Views
  • 6 replies
  • 0 likes

Old Paygo vs. New Paygo and eSIM Support

I don't live in the UK so I only use my service when I visit.  I have the old Paygo SIM card I bought in 2018 and it is still active.  I know that system is different from the new system.Questions:1 - It seems the New Paygo and the Old Paygo are simi...

username by Fledgling
  • 377 Views
  • 2 replies
  • 0 likes

Data pack

Does anyone have the same problem buying a data pack after you top up with a voucher have to try multiple times to buy the pack to work 

Jade1975 by Fledgling
  • 224 Views
  • 1 replies
  • 0 likes

Best solution Contract Ending Don't want to continue

Hello, I have a contract that is ending on 25th may 2025 and I would like to end this contact instead of auto-renewing it. Also, i want to keep my Both Number.Please let me know the process or you need any other information.

P14 by Fledgling
  • 647 Views
  • 2 replies
  • 0 likes

Issue with data pack

Normally I do an auto renewal data pack.. missed it this month so bought one through my three. 60gb auto renewal. i cant see it’s active on my account atm.. states “You have no allowancesYou'll pay UK standard rates.” And isn’t active on allowance sc...

Kevmufc5 by Fledgling
  • 523 Views
  • 3 replies
  • 0 likes

Pay as you go top up

Hi top up £35 at 12.05 am And you send a text Say  Hi there, Your £35.00 Top-up's good to go - so your new balance is £35.00. It's 35p per minute, 15p per text, and 10p per MB of data. You can also convert your Top-up to a Data Pack - which gets you ...

Jade1975 by Fledgling
  • 635 Views
  • 2 replies
  • 0 likes

Best solution Problems in Australia

My wife and I found it particularly difficult to get a signal on our recent trip to Australia. Both of us have the same phones - Honor 70 Lite, less than a year old, and both of us have 3 Pay As You Go SIMs which have always worked in the past.In oth...

BrianH1 by Fledgling
  • 1005 Views
  • 3 replies
  • 0 likes

Data add-ons are not reflected.

I purchased a data add-on for 10GB and actually received the following message via SMS, but it is not reflected and I cannot connect to the internet.Message I received:ーーーーーーーーーーーーーーーHi there,Your 10GB Data Add-On Top-up has gone through.Your new bal...