Accounts and services - Get support for Three services

Paying after contract cancellation.

Three services have been appalling. I have had to cancel 3 lines and a subscription. They tell you to contact to cancel your contract. But it’s all a scam, or why do you have to bill people for lines that are not active? Why do you have to bill someo...

Top up amount disappeared

HiMy £20 top up has vanished from my balance when I proceed to purchase a 14 day data pack on the automated telephone service. (444) please can anyone advise me? Thank you.

Account Issues (Error 500)

Hi there. Pay as you go user here.For more than 2 weeks i am not able to access my account. I can login but I cannot see any details of my account.Instead I receive an error “There's an errorWe're fixing it. Please try again soon.Error Code: 500”I ha...

Three PAYG auto-renew

Hi thereIf I opt into an auto renewal promotion for black friday (eg £12 for 100gb data), how long is Three obliged to honour this deal assuming I continue with the auto-renewal? I am conscious that there is no fixed term on PAYG and I can opt out an...

Upgradehelp

How some after taking out a sim only deal can you upgrade to a handset contract as my phone has just had the screen smashed so need a replacement

My3 app & website

I’m feeling really annoyed now with three as of last nite i topped up my credit on the three app, put about £10 credit on it ready to buy a data pack this morning to notice three had taken £3.15 of my money already without me buying a datapack for so...

PAYG balance dropped £1

I only use this sim for a backup. Topped up £5 on 09/10/24 and made one call costing 35p, so was left with £4.65. I have mobile data turned off and wifi turned on. I haven't made any texts or calls since. Today I checked the balance and it is now £3....

Trying to change card used for recurring PAYG payments

Cant find the option to change which card is used for recurring PAYG paymentsI have logged in on the website, mobile version of the site and the app- the option to manage payment doesn't show up under any.My app options are " My details" (contact in...