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Issue with data pack

Normally I do an auto renewal data pack.. missed it this month so bought one through my three. 60gb auto renewal. i cant see it’s active on my account atm.. states “You have no allowancesYou'll pay UK standard rates.” And isn’t active on allowance sc...

Pay as you go top up

Hi top up £35 at 12.05 am And you send a text Say  Hi there, Your £35.00 Top-up's good to go - so your new balance is £35.00. It's 35p per minute, 15p per text, and 10p per MB of data. You can also convert your Top-up to a Data Pack - which gets you ...

Jade1975 by Fledgling
  • 269 Views
  • 2 replies
  • 0 likes

Best solution Problems in Australia

My wife and I found it particularly difficult to get a signal on our recent trip to Australia. Both of us have the same phones - Honor 70 Lite, less than a year old, and both of us have 3 Pay As You Go SIMs which have always worked in the past.In oth...

BrianH1 by Fledgling
  • 373 Views
  • 3 replies
  • 0 likes

Data add-ons are not reflected.

I purchased a data add-on for 10GB and actually received the following message via SMS, but it is not reflected and I cannot connect to the internet.Message I received:ーーーーーーーーーーーーーーーHi there,Your 10GB Data Add-On Top-up has gone through.Your new bal...

PAYG BALANCE not used when activating a data pack

I have PAYG sim.I have £18 of credit but when i went to buy a data pack ,30GB auto renew for £10 ,it wanted me to pay  by card.Pay by card is the only available option there as the pay screen  shows 0 as credit,although i have £18 of credit  .Why i c...

Bill33 by Regular
  • 188 Views
  • 2 replies
  • 0 likes

PAYG credit

Hi I purchased a 20GB data pack which includes unlimited minutes and texts but my credit continues to be used up whenever I receive a text or phone call. Is this correct? I had a credit of £5:33 and received 2 short texts. My credit has now gone. Is ...

haino by Fledgling
  • 167 Views
  • 1 replies
  • 0 likes

I need to update card payment

I have been trying all morning to update my card details as have a new bank card, and I cannot.I've managed to buy the £10 Top Up as that let me enter the new card details, but cannot now use that to buy my Data package as it tells me it is being use...

Best solution Roaming pack

Hi all,I use a three SIM card when I travel to Europe and every year I am able to buy a roaming pack, this year I wasn’t able to get one so I assumed a data pack would be the same. Only to find out I am limited to 6gb of roaming which has never happe...

Saki01 by Fledgling
  • 196 Views
  • 1 replies
  • 0 likes

Three PAYG stacking

Why is it that when the supposed "improvements" to the Three website, they dropped the ability to add an Addon that would automatically activate as soon as your last one expired.The amount of times that I've had issues where my plan has expired and I...