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Conversations

Have a Pay As You Go question? Read this first

There are 2 different plans on Pay As You Go. The Pay As You Go plan has been available since 7 July 2013, and the New Pay As You Go plan was launched on 12 March 2020. Each plan has a separate app and support options may differ slightly.   To avoid ...

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StephR by Employee
  • 3379 Views
  • 0 replies
  • 9 likes

I was scammed by a Three sales person

On August 23, I tested Three's 5G network in my area. I signed up for the two-year contract, got the 5G device, and gave up less than one week later because it was awful. I had no problems returning it.In the meantime, the salesperson offered me a fa...

PAYG Account Suspended While Roaming

Hi,I was recently roaming in Ireland then the USA and in the USA my account got suspended. I wasn't using minutes or texts, and did no streaming. How do I get my account unsuspended? I'm currently using a temporary sim, but I need my original account...

Matt3 by Fledgling
  • 107 Views
  • 0 replies
  • 0 likes

Unlimited plans and missing credit

Advice please.I bought and applied a £40 top-up yesterday in preparation for my now monthly (£35) unlimited data add-on which was due to expire at midnight.  giving my account total credit of £54Since I don't seem to be able to renew my plan until it...

Mosaic by Fledgling
  • 182 Views
  • 2 replies
  • 0 likes

Split port issue - help!

Hi,I submitted my PAC code on 19 Feb 2024 for transfer to Three. I got a message saying it will be going ahead on 20 Feb 2024. On 20 Feb 2024, my old sim get disconnected. On the same day, I can make calls from new three sim and people can see my old...

Genuine Three number or Scam?

Hello, I received calls from different numbers last week and today from these numbers saying that they were calling from Three promotional departments:  013138173800131381438301146979115016152414250130686621202081299424 are these numbers genuine prom...