Accounts and services - Get support for Three services

Emergency data

Is there any way three offers emergency data as my data pack has ran out and can't get a new one and really need data for my job

Best solution Upgraded and passed Credit Check but did not receive E Sign Documents

On 9th July I was offered an upgrade after being a customer of Three for 6 years. I passed the credit check and was told everything had been successful. Then I was told that my order got 'stuck' due to a Three technical issue, so I had to wait 72 hou...

Bought data pack but doesn’t work

Had a regular data pack on auto top up which stopped renewing so I manually renewed. Can see it’s active but data doesn’t work. Called support and after an hour was told I need to add credit to use data. I added credit a month ago and haven’t used it...

Best solution Top up start time

My pay as you go sim will expire on 26 Jul, if I don't top it up on or before 26 Jul, but do it later says on 6 Aug, what will be the new plan expiry date, will it expire on 26 Aug or 6 Sep? Thanks.

Charged for roaming but haven't used any

I've been charged £4.17 for a daily roaming charge however my spend cap is set at 0. According to 3, the charge counts towards your Spend Cap, so if that’s set at zero, you won’t be able to use your UK allowances in Go Roam destinations. Since mine i...

Do I need to top up PAYG if I have auto renew?

I just bought a PAYG sim and added an auto renew data pack. My credit is £0 on the account. Do I need to top up my credit before the data pack renews next month, or does the auto renew mean it'll automatically take the money from the same card I set ...

Can’t buy add ons ,,wont accept any cards I pay with

Trying to buy credit and add ons ,,I go through the whole process but then it says This card is not working ,try another one ,I have tried three bank cards all with plenty of funds but will not accept any ,,I now have no credit even though I bought a...

Top up/data pack not going through

Bought a data pack as previous had expired, now all day I've been without data and when I go onto the app it says "Another action is in progress on your account..." Talking to the chat bot is beyond frustrating as never understands what I'm trying to...

*@**.co.uk

Well yesterday I had a new data pack and today it has gone what can I do to get it fixed

Account and services

Conversations

Live chat