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Accidentally went through 180 days of inactivity on my PAYG account. Received a text saying 'your contract ends on 11/02/26' - bit confused as I don't have a contract, just PAYG.I've recently used my account again and topped up.Is my account still go...
I received an email yesterday to ask if I wanted to upgrade my contract. I spoke to your agent over a year ago and cancelled the contract. You have still been taking £9.58 by direct debit.I have cancelled the direct debit after no success in speaki...
Hi allI have received a reminder that my contracted airtime plan is due to expire next month. I had the intention of switching this to a PAYG option.I spoke to Live Chat and they have informed me it's not possible to transfer to a PAYG 'plan' from my...
Need some help please, have previously been a three customer and was looking to bring my number back to the network from EE which has rubbish service. I really wanted the new iPhone 17 512gb with next day delivery so I placed a new PAYG order via the...
Topped up the other day allowance vanished its vanished twice anyone else had this issue.Payed 20 quid for nothing i have no idea what is up with my account i always trun my datq off and have only made less than a dozen phone calls .
I have a PAYG account wiich was started in early 2025 with a top up of £20.I am told that today that after180 days of no use the account would be deleted and the balance witheldBUT:None of the credit added in Feb was used and when I checked the accou...
Hi,I’m a Three prepay customer and I’d like to get a physical copy of a bill or statement that shows my name and full address. I am a prepay customer with a 120gb data-pack. Hope it should include:My full nameMy addressMy Three number/account details...
I’d welcome any advice on the following…I received an email from Three on 24 October informing me that I had not used a PAYG SIM for 180 days and that unless I made a call/text before midnight THAT DAY the number would be deactivated the following da...
Dear Sir or Madam I have been on live chat on Monday and got a link by text for me to uploaded proof of my ID and Bank Statement on Monday 22 September 2025 but no confirmation yet if you recived it yet.I am trying to sort error of payments on my Ban...
i'm on pay as you go and i'm leaving to change to another provider and so i called up because i had £35 in credit, i got the refund issued on monday and its now been credited back to me? i've not had an email or a text or anything to tell me why it's...
