Home

Account and services

Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Conversations

Start a conversation

New Pay As You Go Activated in Netherlands

Hi, We activated the New Pay As You Go sim card in Netherlands. It was activated but the problem was I have a scheduled data pack on 18/06/2023 which is not activated until now. Is there any way to activate this data pack manually? currently here now...

haruki by • Fledgling
  • 983 Views
  • 1 replies
  • 1 likes

Best solution SPEND CAP!!

Hi, trying to change my spend cap. On the app, there is no "bills tab"! And via browser, no "my account" or "control your spending"! Very frustrating!!S

Cannot register for Three Plus

Hi, After I ported my PAYG number to Pay Monthly, my Three+ access has been removed. I tried registering but get an error that this number cannot be registered. Please advise. 

ssray23 by • Regular
  • 1805 Views
  • 2 replies
  • 0 likes

WARNING . . . .EU Roaming!

Further to my post Data Roaming in EUI have now received the bill, although we had a text saying we had reached 12gb when looking at the actual invoice we had used less than 1GB. remember nothing was showing in the 3 app under data use. (read initial...

pegasus by • Regular
  • 1735 Views
  • 1 replies
  • 1 likes

Billing wrong

So I can now finally get on the app. Glad I did because my price plan is wrong. They want to charge me £32 the app says. Been on the chat and told I’ll be charged £37.26. I don’t think so! I bought the sim on a £17 a month plan. Don’t know if I shoul...

Can’t re-register

Can’t re register won’t let me can’t speak to anyone on the phone live chat is no use I go away tomrorow app is non existent as can’t re register which means can’t put data roaming in can anyone help 

Lisacart by • Fledgling
  • 1025 Views
  • 1 replies
  • 0 likes

E sign

Trying to upgrade my phone , past credit check received air time contract then hit the three brick wall called the technical department who have a problem sending what the call the e sign contract, untill you get this and sign it you will not get you...

SteveR by • Regular
  • 4610 Views
  • 5 replies
  • 3 likes

E-sign email

Anyone had problems receiving their e-sign email?  I received emails with device plan & agreement & one to say my order has gone through but that’s it. That was 2 days ago. been on chat & spoken to customer services & it’s still not resolved. I didn’...

Lmm72 by • Regular
  • 13894 Views
  • 30 replies
  • 6 likes