Charged for roaming visiting Dover, Kent
Why did I receive a text saying I'd be charge for roaming after visiting Dover yesterday?
Account and services
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Can’t log in to my broadband my3 account
I am trying to log into my3 for my broadband account and nothing I have tried works. I have spoken to live chat multiple times where I’ve been sent reset links, told to put the sim into my phone and try and do it that way and nothing is working. Can ...
Change of billing
My current contract is in a family members name and bank details. I am looking to update this to my name and bank details but can't see where to do this.
The three app
Well it's been a couple of months now since the my 3 app has worked, each time I go on it I am told I need to re-register, when I do this it tells me that there is an account that already expand to contact customer support, and each time I do this th...
My 3 App looks different to the one advertised
HiI was wondering why my three app looks different to the pictures advertised — I am suspecting this may be because my number is still in the process of porting to Three (it will in a few days). The attached photos:• The one that I expected it to l...
That date of birth doesn’t look right, please try again
I get this message when i tried to port a number from vodafone - I am using the correct DOB how can I resolve please
Where has manage spend cap function gone
I cannot find the spend cap option on either the app or by accessing my account though browser. I have followed tops on other threads but they seem to be older and I thunk the app design has changed. I had been told by webchat that my spend limit had...
3 APP only displays one numbers information
We have 3 sims in our family from Three and have just switched over. I am trying to set up the app and managed it for 2 but when I switch between the mobile numbers it only displayed the usage for my number.SO I log in with 1234 and get my data usage...
Billing
Hello All. I recently started a new contract with a Samsung s22 via Mobile Phones Direct. I paid £195 upfront for the handset. The monthly rental bill is supposed to be £17 for 24 months but Three are trying to charge me £37 a month. I have tried onl...
Please Help
whenever I try to access my personal hotspot with my iPad or my laptop, a web tab that says "your adult content filter is off" pops up, and does not allow my other devices to access my personal hotspot. I turned my adult content filter is off, but th...
