Accounts and services - Get support for Three services

Best solution Unusual My3 account on a new contract

Hi all,I have just taken a new contract with Three but the layout of the MyThree app is completely different from what I am used to.I can't find the usual sections for the Spending Caps, Roaming settings an so on. Instead there is a page with some Or...

Cannot view add-ons or roaming

Since I've had an account in October moving from O2 to Three I have a problem with your systems. After logging in on any device such as mobile or PC, I cannot view add-ons or roaming information for my account on the app or website. The error is Some...

To many lies

I recently wen to Europe few days and I get charged 121 £ for go roam ,,, its absolutely disgrace,, and the service its so slow ,,, in UK,, never mind,, outside UK,, very disappointed,, I will terminate this contract soon its possible... and go back ...

£150 Cashback Offer - December 2023 (Samsung S22)

On the 14th December 2023 I contact Three to take on an additional new device contract for a Samsung S22 256GB. When I purchased the contract there was a £150 cashback offer on the device after taking on the contract. After the first Month and 2 bill...

Three credit

Worst service provider. I had a bad experience which is still not resolved.I have ported my Lebara sim to three during Black Friday sale with a fake promise made my store agent. He promised the gift card and will be activated after 45 days of purchas...

Data pack use when on holiday

Hi guys, I have a 3 pay as you go phone; I bought a £35 data pack which gives unlimited calls, texts and data for a month, I am going on holiday to Tenerife, will the data pack enable me to use the phone when I am out of the country?thank you

Online orders independent from phone/chat customer service

Yesterday, I placed an order for a 5G home broadband device online on three.co.uk. I got two emails with confirmation of the order and the details of the contract. After I placed the order, I realised that I sent it to my old home address. I contacte...

Customer Service, or lack of it!

Hi All, just wanted to share my disappointment at lack of flexibility with three customer service. I have been a customer since 2014. I am due an upgrade on phone from 7 march. Called three and asked could I upgrade now (without incurring the £96 cha...

Best solution eSIM - are they here or are they not?

So some of you may know Three launched new plans yesterday and along with them finally came the ability to choose eSIM and with great joy I headed over to the SIM replacement page to be told for an eSIM to contact customer service - so that's what I ...

Missing SIM & No Response from Customer Servive

I found that my SIM was missing today. It caused me a LOT of panic because it’s the number associated with so many of my accounts including banking and vital for most of my 2-factor verification. Anyhow, obviously I’ve been unable to log into my acco...

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