Hi - I’m new to 3. I’ve ported my number across from Vodafone and signed a 12 month plan so I can add my Apple Watch. I was told after setting up the plan I would need to add the smart watch pairing plan but it’s not available. I was told I could contact customer services and they would add it. But they said they can’t add it and I can’t see the option to add it on my app. Also customer services want me to activate the plan through the Watch but the option is blanked out. (Your Three account is not eligible to enable mobile service on your Apple Watch. Contact Three for more information.)
On the most recent chat I was told if I waited until the new billing cycle (8th July, today) the option to add mobile service to the watch would become available. Its not there. I have spent hours over the past 3 days in chat conversations, repeating previous steps (as apparently helpdesk cannot see prior call details) and no one can provide a solution. I am within the 14 day cooling off period and will cancel if it's not resolved as I require mobile data on my watch. Can anyone help? Thanks
