Account and services

Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

Best solution Self Service Option for eSIM

As the title says, it'd be great if users on the new system could self-serve when it comes to eSIM.on Vodafone and EE you can request a replacement eSIM and activate it using 2FA.Surely the new Three system has the capability?

Anonymous by Not applicable
  • 5378 Views
  • 5 replies
  • 0 likes

30 days notice when out of contract

I am out of contract with Three. I rang to cancel the rolling contract but they told me I still need to give 30 days notice. I don't want to carry over my old number so don't want a PAC code, but the only way I can cancel the account is to give the P...

This number doesn't match our records. Please try again

Updated App for new version but unable to get access as it states my mobile number doesn't match our records? Went into 3 store they checked the system and everything is as it should be but couldn't help getting access through the app or online now e...

TRC38 by Fledgling
  • 14095 Views
  • 7 replies
  • 0 likes

Best solution New user, SMS woes

Switching from GiffGaff to Three, first of all, the SMS with my number doesn't come through when I put the SIM in, and I have to speak through live chat, then I go to create my account and it won't send me the verification code! What a way to welcome...

MrMe01 by Fledgling
  • 1838 Views
  • 1 replies
  • 0 likes

Add-ons expiry dates

How do I know when a 7 or 14 day Go Roam Pass is finished? It is only valid for the month in which it is bought? Or is it when 7 or 14 days have been used?(I'm a pay monthly customer)

No tracking number for phone

Hi, I upgraded my phone on 31st July. Said order was complete and I would receive phone today but I’ve never had any correspondence or tracking number and no phone has arrived. Been on to chat 3 times to different operators and chat has just closed h...

Celt67 by Fledgling
  • 1866 Views
  • 1 replies
  • 0 likes

Fraud accounts set up from wifes bank

Hi just had 4 bills for fraudulent accounts opened in my wife and I's name. despite her bank flagging and refunding charges, and K speaking to Three two weeks ago, where they said it will be sorted. I have just spent best part of two hours speaking t...

KB007 by Fledgling
  • 2875 Views
  • 2 replies
  • 0 likes

How To Disable ThreePay For My Son

I have a contract phone in my name for my son. Recently he has been addicted to a phone game with in-app charges and ran up threepay bills of £200 a month. I called Three to disable threepay, which they said they could not do. I then removed threepay...

Best solution Incorrect Go Roam 12GB Limit Texts?

I have been in Spain for four days. I received a text after two days to say I had used 80% of the 12 GB fair use limit, and just received another text to say I have used the full amount and will be charged 17p per MB should I continue. The same thing...

Ng85 by Regular
  • 27833 Views
  • 37 replies
  • 4 likes