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Bill

Taranpreetsingh
Fledgling

on ‎07-04-2026 12:28 PM - last edited on ‎07-04-2026 03:31 PM by Community Moderator

on ‎07-04-2026 12:28 PM - last edited on ‎07-04-2026 03:31 PM by Community Moderator

Hi I am facing an issue regarding my husband’s account number which is 9********. He has been moved from Uk since October. But still we get his bill payment letter from you at my previous house address. He is not living here anymore. Could you please stop sending letters at previous address. 

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JonathanB
Community Moderator
Community Moderator

‎07-04-2026 03:33 PM - edited ‎07-04-2026 03:35 PM

‎07-04-2026 03:33 PM - edited ‎07-04-2026 03:35 PM

Hi @Taranpreetsingh,

Sorry to hear about this situation, we can't directly access customer accounts or make changes from this community forum. We've removed the account info just to help keep this info safe. I'd recommend to get in touch here, or @Paddiewack has also listed options for calling the team below too 🙂

Thanks,
Jonathan


Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.


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Paddiewack
Maestro

‎07-04-2026 03:28 PM - edited ‎07-04-2026 03:29 PM

‎07-04-2026 03:28 PM - edited ‎07-04-2026 03:29 PM

This isn’t customer service it’s a public discussion forum. You need to call them on either 333 from a Three phone or 0333 338 1001. I would also strongly advise you not to post personal details on a public forum . @JonathanB or any other moderator can you please edit this post pl. 

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