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Calling issues 25/06/2025

JonathanB
Community Moderator
Community Moderator

Hi everyone,

We’re aware some customers are experiencing issues with calls at the moment. Our team are working hard to get things resolved as soon as possible. We’re sorry for any inconvenience in the meantime.

Please refrain from creating multiple new topics on this subject, we'll merge all related topics under this one, and provide updates here as soon as we can.

Thanks,
Jonathan



Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.


291 REPLIES 291
Moe
Fledgling

Paying for service which not receiving again 

KPhill
Fledgling

Can’t make calls again 

Lozza80
Fledgling

I can’t out bound or receive inbound calls, please help…. 

Sarahw3008
Fledgling

Cannot make or receive calls 

Dolphin8
Fledgling

I have seen post from moderator. I needed to make an important telephone call today had I not tried this I would not have known. My Internet is perfectly fine as this isn't with 3. There are no network issues in the area so what is the issue please?  I tried online chat which was a total waste of time. When is this going to be resolved?  

bishop12
Fledgling

Both my brother and I are unable to send or receive calls at the moment - seems like lots of others are having the same issue. 

Sarahw3008
Fledgling

Same here in Hull East Yorkshire 

Rubab
Regular

I can’t make and receive phone calls will you please fix the problem thanks . 

Amontulgur
Regular

Same here in Leeds. It's impossible to make or receive calls in Leeds since 8am, I have tried everything in the FAQs (go to plane mode and back, restart phone, wifi calling on and off), but nothing.

I have tried that in 2 different phones.

Ballerina
Regular

Unable to make or receive calls in North Norfolk and yet the network checker on 3 says there are no issues.  I’m currently recovering from recent surgery on three broken bones in my ankle and was trying to call my surgery to request pain relief medication but obviously am unable to. Such poor service from 3 and very little in updates