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Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

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Conversations

Feedback

Good afternoon, I would love to leave a review for one of your advisors, her name is Shalon Bardeskar, I hope I spell it correctly, she was a lovely and extremely helpful person to talk to, she was the only one that really helped me since I started t...

Andreea by Fledgling
  • 1330 Views
  • 2 replies
  • 2 likes

Registration

Is it just me, or is the process of registering, logging in and posting a message unnecessarily difficult?

Judoka by Fledgling
  • 3055 Views
  • 5 replies
  • 1 likes

Problem Cancelling Add-ons

I have tried to cancel my add-on via the app and even through online live chat however it is still showing up on my account. Live chat I was told it has been cancelled but on my account it states the add-on is on going. I am a little frustrated now s...

Ali by Fledgling
  • 4288 Views
  • 3 replies
  • 0 likes

Three app

Any idea why since upgrading I can no longer view my bills in the app and keep getting this message? Been happening for last two months, was fine before upgrade. Thank you  

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MRDB90 by Active
  • 2561 Views
  • 3 replies
  • 0 likes

Junk Folder.

Hello everyone, ALL my emails from the forum are being send right into my junk folder. Anyway I can stop this. ? iPhone 13. Three Broadband. standard iPhone email appthe “this is not junk” option doesn’t seem to be available. TIA. 

dksglen by Active
  • 3767 Views
  • 6 replies
  • 0 likes

is it possible to reactivate one month unlimited sim?

Greetings, I purchased a one month unlimited SIM for 3 from Amazon.co.uk for a trip to London and Torquay, back in May and it worked okay. I'm heading back through France on the 8th and wonder if it's possible to activate it again? I tried signing up...

Tigurr by Fledgling
  • 3433 Views
  • 4 replies
  • 0 likes

Price hike on same contract

I was sold this contract for £20 a month unlimited data now on same contract I’m been charged £24.06. Not what I signed up to been ripping me off for months. In August will not be renewing my contract I find this abhorrent for a company like 3 to do ...

Dogg007 by Fledgling
  • 2003 Views
  • 2 replies
  • 0 likes

Spend Cap

Looking at the  ‘My3’ App; cannot see ability to update/ set ‘spend caps’ - so is this still only done via a call ? As would be good if able to update online?