Canceled account still being charged

[ashleydee]

I had 2 accounts with 3. One I had for my elderly parents. Due to various issues with 3 I canceled my parents account last October and switched the number to Lebara. I continued to be charged by 3. 2 months ago I canceled the account again via chat and I have the transcript to prove it. I have subsequently been charged for an additional 2 months and have not been refunded. I’m at a loss! I think next step might have to be contacting the ombudsman. Any help appreciated. 

[MZone]

make a complaint here.

[rky]

Please contact them by call and if they can’t help then ask them to transfer the call to complaints department or you can fill the complaint form online

[ashleydee]

Done and tried. No luck

[Anonymous]

Before you contact the ombudsman I’d phone (as opposed to chat) customer service on 03333381001. I always find it better to talk rather than message. If what you say is correct then I see no reason why they can’t sort things out very quickly. 

[Anonymous]

Then you absolutely need to make a complaint via the Three homepage. If I’m not mistaken the ombudsman will say words to the effect of you need to pursue all avenues with Three before involving them. Sounds like an absolute nightmare and I wish you all the best .

[ashleydee]

Hi Paddie, I’ve called as well and with the same result. The initial cancellation call was in October of last year.