Accounts and services - Get support for Three services

Can I add an additional number to my account?

I want to move my daughter across to three. I’m already a three customer and have been for a long time. I was just going to do a SIM only pay monthly deal for her as she already has a device and I’ve requested her PAC code. I’ve gone online to do it ...

genuine offer or a scam?

Are Three offering free phones to customers who have 3g phones that will not work after 3g is switched off?There is an email received saying that this is the case.

Cant port my old number to three

What stupid service does three have? I’ve been trying to bring my old number to three from the last 4 days. All it says it technical error whenever I try to do so. I went to Three shop, even they can’t fix it. This network is a joke

purchased a data pack but it doesn't work

i have purchased a data pack monthly renewal last night but still its not working where in my allowance it shows the 80Gb

Unable to register for three plus (new user)

Hi I have downloaded the three plus app and tried to register but every time I enter my details it freezes and kicks me out. can anyone help? thanks nikki

Can Three Cancel My Contract?

I have one of the older sim only contracts with the worldwide roaming included and i've been on a rolling monthly contract since the fixed term ended last year.According to Martin Lewis and other conversations on here, I should be able to keep my old...

Lost sim

Hi all! I am on holiday in Mexico. I seem to have lost my pay monthly 3 sim out the back of my phone case when I switched it to a local sim. Sim is blocked but I was wondering if my friend can pick up an unassigned sim for me in the UK? She is joinin...

Calling issue 27/03/2024

Hi everyone, We've been receiving reports of some customers being unable to make calls this morning. We're happy to report that our teams have investigated, and these issues should now be resolved. If you're experiencing any error messages, or calls ...

Got topup every month

Hi, I'm Mastura from Malaysia. I have used three simcard Oct 2023 just for 2 weeks during my vacation to UK. During there, my data was ran out and I have call the customer services to topup my data for 10Gbp. Since I'm going back to Malaysia, I notic...

Error when trying to transfer my old number

HiNew customer here.I tried to complete the form for transfering my old giffgaff number. After completing it it give me this error : Oops, looks like a technical problem. Please try again.Why is not working?

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