Card verification issues

[BradW96]

Just wondering if anyone else is experiencing these “technical issues” when trying to do the card verification for a phone contract.

I am trying to purchase an iPhone 16 pro max and have been through the credit checks etc… but has come to do the card verification and have even double checked everything with my bank, but cannot complete this due to their “issues” and nearly a week later this is still the same and day in and day out poor customer service from advisors where I have been cut off from live chats and making out like it’s my banks fault when I have been on a live chat with my bank confirming everything is correct and also had one advisor trying to get me to get more cards. Sorry but my 1 debit card will do me fine👍 

Once this order is complete and have expired I certainly will not be using 3 again and be telling people to avoid this company for sure.

[Paddiewack]

Why the heck would you leave a network because you can’t buy a plug??? Why have I NEVER EVER had a problem using my card with Three? I’m thinking toys and pram again! 

[Mikey77]

It's because to take out a new contract they need to validate the payment card, it won't validate, but it works everywhere else I use it. So not throwing my toys out of the pram. No card validation no contract, so if they can't sort it out I'll have to leave. Not rocket science really is it. Try thinking before opening your phone and texting keyboard warrior

[Paddiewack]

I’m no keyboard warrior mate. 😡 It’s also not rocket science to compare like for like. There’s no way Three would turn down a contract customer unless there was something wrong at the customers end;ie you. Soooo many people come onto this forum playing the woe is me card which is what you’re doing. Is the address on your card the same as the one given to Three? Is the cvv correct? In other words does everything match up? If it does then you’ve a right to feel aggrieved ;if not then collect your toys replace them and pipe down.

[Mikey77]

Yes everything matches, my home address is the registered address for my bank card, all my details are correct. There is nothing wrong on my end, I've spent hours on the phone to my bank and the fraud team and there is definitely no problem on my end, my card works fine everywhere else, shops/online etc just Three it won't work. Thanks keyboard warrior.

[Paddiewack]

Well if that right then you have the right to feel aggrieved and I owe you an apology. But I’m still no keyboard warrior lol. 

[Mikey77]

Apology accepted, in future try not to accuse someone of throwing their toys out of the pram without knowing all the facts, I'm not an idiot, hence why I asked on here if anyone else has had the same issue, I've been a Three customer for over 10 years and pay by direct debit each month with the same account my card is connected to lol 

[Jennifer6]

I have the same thing happened to me. One point one of the errors comes up as fraud screening but there's no help even ringing them up. They did say my credit limit is £150 but that's not the reason apparently. Customer Service is dire and they just don't listen. 

[Sammi-84]

Ive had the same issue for 2 weeks now use 5 different debit cards and still no joy online or by phone and like yourself everything is fine with all bank cards driving me insane 

[username3]

Same issue for me, I've tried 1 debit card and 3 credit cards, and nothing works. My bank confirms all is good, the address is good, credit checks pass, but unable to do debit card verification because the payment gets declined. My bank advises no requests are reaching them so I'm assuming it is an issue with 3

[JonathanB]

Hi @BradW96,

Sorry to hear about this situation. The most common reason for a card verification to have an issue like this would be if the Billing/Delivery address for the Three account isn't matching with the address the bank hold. If the team have advised you there's a technical issue, then it could mean there's a system issue that needs investigated , so I expect they'll get back in touch with an update.

I've had a check, and I'm not aware of any large scale issues with this process at the moment, so it's likely a smaller scale issue, or account specific. I'm sorry to hear this has caused so much disruption and frustration, but I'm sure our teams are working hard to resolve this for you as soon as possible.

Thanks,
Jonathan