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New SIM activation

Dear customer service,   I have a problem with my new SIM card I can’t activate it and when I applied for the monthly payment I would liked to keep my old number. I already put my cap code when I applied but I got a new SIM. Now I can’t use the new S...

eSIM Availability

Hello, any news on the esim rollout, would it be available to your PAYG customers? I think you did complete a trial last summer but it all went quiet.

helios78 by • Fledgling
  • 9227 Views
  • 12 replies
  • 0 likes

Need to top up my mum's PAYG but not sure how...

Hi...my mum has a PAYG SIM which I got for her in early December. She's currently in the USA but she did use the SIM in the UK before she went. I want to top up for her, as her month's credit is pretty much up. I searched for how to do this and the T...

Can’t excess my account

I’ve been cut off I think but when I try to get on my account it sends a code but I cannot get texts or emails and I’m trying to get on it to pay. I’ve just registered on this app but it won’t accept my password HELP

Hi

Hii am being restricted from viewing some internet content

Ikenna by • Fledgling
  • 3669 Views
  • 7 replies
  • 0 likes

Proof of usage & Proof of blacklisting

My phone was stolen in the early hours of 25th December, and in order to make a claim for my insurance, the insurance provider asks me to provide proof of usage documents and proof of blacklisting. I contacted There on live chat and asked for this, a...

lbooth1 by • Fledgling
  • 1742 Views
  • 1 replies
  • 1 likes

Invoice for samsung macbook

Has anyone had any bother getting in invoice number required to claim the samsung macbook. I've been in contact with customer service chat 5 times and each time I was told they would get it sorted and an email would be sent to him. They said it was s...

Reactivate old sim/number after cancelling account

Hello,I cancelled my three account and phone contract 3 weeks ago as I was expecting to move abroad - however, this did not materialise and I am staying in the UK. I am wondering if it is possible to get my previous number back (as less than 1 month ...

PAYG underground wifi

Hi,I just got my new 3 SIM, I don't have any plan on it right now and its PAYG. I'm wondering if I am able to access the underground wifi now that I created a three account. Can someone confirm this? Thank you.

Gstar42 by • Fledgling
  • 1392 Views
  • 1 replies
  • 0 likes