Change of contract ownership

[Bails]

We are trying to change ownership of a Three pay monthly account from my wife's name, to my son's now he is 18. Three Customer Support are saying that their system doesn't currently allow this. Has anybody been able to do an ownership change recently, and does anybody know when the system will allow it?

[MZone]

You used to be able to do it but unsure if this is still the case due to their system upgrade. Are you able to change the bank details so at least the direct debit comes out of your son’s account worse case. You should be able to do this on your online account. Maybe @JonathanB can clarify this.