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Starting a new sim contract

I am at the end of my phone and sim contract and I wanted to know if I could upgrade with just a sim only deal and then buy the newest phone through Apple instead. Would a sim card be transferable to the new device when I want to buy it 

Using phone in EU

Currently in Europe for an extended trip. I have been notified that I have 28 day Roaming in EU. Can anyone clarify for me…...if I am still travelling in the EU after the 28 days will I still be able to receive and make calls and sms text messages, I...

Topped up but have 0 balance

I topped up my phone with 15 Pound this morning, did not use the internet once.Then I switched it on, and got immediately the message, that I am running out of funds. I checked my payment history. 15 pound went in, but my balance is 0. Three what is ...

Increase in my monthly bill

They keep increasing my bill and I'm not getting a reason why and every time I get onto the online chat it keeps telling me that there is noone available I'm furious 

Credit check didn’t passed for upgrade

Hi, I tried to have early upgrade last month, my contract comes to an end on 9th of November 2024. However, I didn’t passed credit check. I’m not sure why as I’m with 3 since 2012. Never had a problem to have upgrade before. Is that a new thing? So w...

My plan

Hi I need help my contract finished in August which I paid and just had my bill come through and it’s still saying the same amount when I don’t need to pay that amount again as my contract should be finished what do I do and do I need to cancel my co...