Account and services

Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

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7 Day Go Roam Pass - consecutive days?

Hi there,Does anyone know if the 7 and 14 Day Go Roam Pass has to be used over consecutive days, in other words during a single period of time overseas? Or is it possible to use it over several shorter trips?I'm about to take out a new contract, whic...

Delboy by Fledgling
  • 1 replies

Three App made me re-register, now have major issues

I couldn't log into my Three app and they needed me to re-register my email. I did that but now my account looks like its never had a contract before (even though i've been with Three for 2 years).It said I had a credit, which I then paid - even thou...

cadinuk by Fledgling
  • 1 replies

Name Change on Prepay Mobile Broadband Account

Hi All,I set up a mobile broadband pay as you go account for my father in law some time ago, who has since unfortunately passed away. If possible, I'd like to amend the name on the account so that I can take it over.On My3 I can see options to amend ...

Proof of usage and barring

Dear three complaint team,                                            I lost my mobile phone on 9th of May, 2023. I called and reported to three customer service team on 12th of May, 2023. Its been more than 17 days. I called them thousands of times ...

Three account

I had a Three pay monthly contract. I got a PAC code and started a new Three pay monthly contract through fonehouse. I used the PAC code and my original mobile number got disconnected. However, the transfer didn't go through because I didn't realise ...

Major problems since the recent Three system updates!

TO THREE SUPPORT STAFF AND WARNING FOR OTHERS WHO MAY BE EXPERIENCING THE SAME ISSUES...I have been having horrendous problems with all admin aspects of the service for more than the last week - since you updated your systems! Can't login to the app,...

Dazie999 by Regular
  • 26 replies

Account suspended

Hi I Received a text yesterday saying that my direct debit hadn’t gone through. please log in and make payment or services will be suspended. I can’t access the app and it doesn’t recognise my phone number or password now. I have to re-register with ...

Unable to re-register for My3

I have both phone and fixed wireless access on Three. Both were migrated to the new IT system during last weekend. On Monday, I could re-register my phone account with My3, but as I use the same email address for the fixed wireless access account (it...

Anonymous by Not applicable
  • 5 replies
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