Accounts and services - Get support for Three services

Unable to receive calls or texts after port from Vodafone

My number was ported from Vodafone to Three on 28 November and since then I have been able to make calls and texts but not receive either. This is very disconcerting, and goodness knows what important calls I may have missed over the past two weeks. ...

3g.co.uk - ACTING AS THREE - Please help are 3g.co.uk legit ?

HII was contacted by 3g.co.uk who said they were the THREE PROMOTIONAL DEPARTMENT (not 3g) and I signed up to an additional contract (iphone 15 unlimited data 24 mth contract £35 per month).It was only after they said i could replace my current conta...

Best solution Instore cannot find my number on the system

HiI was abroad and suddenly received "no service", I contacted online customer service and provided my full name and post code. Online Chat customer service confirmed that my number was active and requested me to change the Network Selection to "Digi...

Sim activation request

Hi there does it take a full 72 hours for a replacement sim to be activated?

Three App update, 12 Dec 2023

Well done on the Three app update: it seems like a few steps in the right direction at first glance.

Moving from pay monthly to pay as you go

Hi thereI was told by a live chat operator that i can't move from pay monthly to pay as you go even when my contract ends, the only option would be to move to sim only deal which i am not interested in.How is that possibleWhat about if want to leave ...

PAYG number deactivated

Hi. My elderly father in laws PAYG number seems to have been deactivated and possibly recycled. He had no notice that this would happen and now he has no service. He uses it frequently so don’t think it was because of lack of use. Could anyone help w...

Upgrade

I have been called to say that I can get a upgrade to a iPhone 15 for £50 a month

Inability to top up line

How do I top up my line.... I can't make calls nor text messages.

Best solution Scam email?

I've received an email "confirming my order" but I haven't ordered anything. The address it was sent from is "noreply@mails.three.co.uk"Can anyone confirm this is a genuine three email?Thanks in advance.

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