Close account

[Julie56]

My mom passed away how do I close her account because I’m getting no where when I ring up

[JonathanB]

Hi @Julie56,

I'm so sorry to hear that your mum had passed away. I appreciate this must be a really difficult time, and we want to make closing accounts in a situation like this as straight forward as possible.

Here's a link to our bereavement support page. There's info there about life ledger, or you can find an option to chat with our specialist bereavement team there.

Please let me know if you're able to find the help you need from the link above.

Thanks,
Jonathan

[JonathanB]

Hi @Julie56,

Did you manage to get this resolved with the info on the page I've linked over to? Please let me know if you still need any help.

Thanks,
Jonathan