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Conversations

Proof of Usage

Please advise when I will be getting my proof of barring and proof of usage. The customer service is shocking to say the absolute least.Agents appear so helpful on the phone but then you get told to wait 72 hours and nothing is done. My request has n...

Ceili by Fledgling
  • 1435 Views
  • 1 replies
  • 0 likes

Best solution How to change my name on my account?

Hi so for the past 2 years I sent email to <email removed as no longer in use> and provided my current information, name, d.o.b address + provided my driver license, passport picture, utility bill and birth certificate and also wrote that I want my n...

Bill

My bill is higher, its £16 monthly with half price for 6 months. They took £16, not 8.  Why??

Can't top up data pack while in France

His and and I are Three customers in UK.Before going to France for 7 weeks we bought two pay as you go Sims to use while there.These last 30 days but were assured by staff in the Brighton store that we would be able to top up from France.When we were...

LizS by Fledgling
  • 1616 Views
  • 1 replies
  • 0 likes

Cannot re-Register

Hi, I am being asked to re-register but the app and website do not respond when you input your information. What can I do to fix this?

bwfc0907 by Fledgling
  • 2166 Views
  • 2 replies
  • 0 likes

12GB Fair Usage Limit - Data Roaming

My wife and I spent 3 days driving to Italy from the UK. I'd bought a 14 day data passport for £20 to save on the £2 per day roaming charge. My wife hadn't been able to register on the Three app. On the third day we both got a text saying we'd exceed...

DPJ by Regular
  • 19996 Views
  • 11 replies
  • 1 likes

Best solution Switching from Pay monthly SIM contract to PAYG SIM

I can't seem to find any information about switching from a monthly Three Advanced SIM 8GB Data Unlimited Minutes - 12 month plan to PAYG keeping the same phone number and using a physical SIM card (in an iPhone). How does one proceed and what is the...

panda by Regular
  • 47300 Views
  • 47 replies
  • 0 likes

Impossible to increase spent cap on the New three app

Hey three, been abroad last week and as usual I just increase my spent cap so I can buy the data passport which you usually charge me 5 pounds a day. I went on three app to find out it was changed, and a part from going through an intensive re-login ...

Nunzia by Fledgling
  • 3700 Views
  • 1 replies
  • 0 likes

Can’t register number on Three App

I cannot register my PAYG number, and email credentials on the app. I tried multiple times without success. Would a mod kindly help me and PM me?@JonathanB  thanks in advance

TomC by Fledgling
  • 2182 Views
  • 1 replies
  • 0 likes