Cancellation
HI I AM WITHIN 30 DAY COOLING OFF PERIOD, BUT I HAVE CALLED THEM EVERY DAY THIS WEEK AND THEY SAY SYSTEM OUTAGE, HOW CAN I CANCEL THE CONTRACT??? I HAVE CALL RECORDINGS FOR ALL OF THEM JUST TO PROVE IT IF NEEDED
Account and services
Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.
Conversations
Official 'Tier 2' support line on the My3 login issues
I got put through to 'Tier 2' technical support on chat. Apparently they are aware of the My3 login issue and are working on a fix.In the absence of an official Three voice giving useful answers in this forum, here is what I was told on chat:We have...
Inept CS need capable support - porting messed up
I am a new customer to Thee, my number was set to port from EE. This has gone seriously wrong and the web chat has failed to resolve. multiple phone calls and 7+ web chats and they just don't get the problem. I have been left with both numbers but un...
Cannot login to my three app
Hi @ThreeUKSupport . Almost 2 weeks now with Three and still cant login to my account. All your call centre staff could tell me was "try again in a few days time". Many more than a few days has now passed and still no joy. Can you help? I just get th...
PAC code - Number deactivated on EE but not transferred over to 3
Hi, I used a pac code from EE to transfer my phone number to a new 3 contact. The number deactivated on EE a week ago but hasn't switched over to my new SIM. I have spoken to 3 customer services twice now - before the weekend and after and each time ...
My3 app doesnt work
HiWhenever I try to log in on the Three Website or the App. I receive the following error: Something went wrongWe can’t load part or all of the information right now, please try again or contact helpdesk.Try again | Back to homeerrorUid: 522b42a4-076...
Unable to log in to My3 - "Something went wrong" - major issue for new customers?
Hi folks,Like many of you - I also can't log in (after successfully registering) as a new customer, either on my phone or desktop browser.The error message is: "Something went wrongWe can’t load part or all of the information right now, please try ag...
Cannot Log in to Account
I've been having the same issue for a week. I can't login from any point of access I have, different browsers, devices, apps, or IP addresses. I'm going round in circles with customer support and need to get into my account to change my payment detai...
Can't log in, ever, from any browser
I'm a new customer, as of last week.Any time I try to log in to view my account, I get this:"Something went wrong. We can’t load part or all of the information right now, please try again or contact helpdesk" I've tried logging in from:Chrome on MacC...
Upgrade problems
Anyone having problems receiving the e-sign email when upgrading.I have tried to upgrade 5 times, yes 5 times!!! over chat and on the phone everything goes through fine, they say the e-sign can take 72hours to come through but still nothing.I have sp...
