Comlain

[Carolanne1]

• I received an email yesterday to ask if I wanted to upgrade my contract. 
• I spoke to your agent over a year ago and cancelled the contract. You have still been taking £9.58 by direct debit.
• I have cancelled the direct debit after no success in speaking to you,.
• Please can you investigate, correct the situation and refund my overpayment? 

[MichaelP]

Hello @Carolanne1,

I had to edit your post to remove your personal details - this is a public forum with no account access, so it's really important to keep your info safe 🙂

If you had spoken to Three last year and requested to cancel, there would be a record on your account. Please connect with Customer Services for this to be checked.

I'd recommend using the live chat - you can enter 'Speak to Three team' or something similar a few times, then you'll get an option to chat with an agent.

This will then get investigated and you'll be advised whether any refund is due.

Please feel free to read more about Complaints on the Three website.

Thanks,
Michael