Complaint update

Cb2 · a week ago

Where to access complaint update info in 3app

MichaelP · a week ago

It's no longer possible to view complaint updates via the Three app, and we've flagged this for a system update that will prevent you from receiving the automated messages that advises this.

I'm sorry for any confusion caused.

To get an update on your complaint, please have a chat with Customer Services, who will check the case notes and share the latest information with you.

Thanks,
Michael

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MichaelP · a week ago

Hi @Cb2,

It's no longer possible to view complaint updates via the Three app, and we've flagged this for a system update that will prevent you from receiving the automated messages that advises this.

I'm sorry for any confusion caused.

To get an update on your complaint, please have a chat with Customer Services, who will check the case notes and share the latest information with you.

Thanks,
Michael

Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.