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Complaunts call dropped after 30mins

PT291
Fledgling

Anyone had problems getting a response from " compliants team" ?

My call was beeing escalated after 20++ minutes on line, then the operative patched it thru to immediate supervisor. 

Held for furtje +/- 10 mins then disconnected. 

Is this normal customer service levels ?

 

 

1 REPLY 1
Anonymous
Not applicable

Anything we can help you with?