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Upgrading & number

Contract runs out in a few days and looking to renew my device and contract prefer to stay with three.Sadly deals from 3rd parties on the three network are by far cheaper than what I'm being offered.Can I order from them and port my number?

Patters by • Fledgling
  • 1039 Views
  • 3 replies
  • 0 likes

Trying to change card used for recurring PAYG payments

Cant find the option to change which card is used for recurring PAYG paymentsI have logged in on the website, mobile version of the site and the app- the option to manage payment doesn't show up under any.My app options are " My details"  (contact in...

jgclay by • Fledgling
  • 1210 Views
  • 1 replies
  • 0 likes

Phone upgrade

Had a call and email from Three yesterday, advising i could upgrade early as a VIP with no upfront cost, is this a scam? 

Betts by • Fledgling
  • 577 Views
  • 1 replies
  • 0 likes

Number transfer.

Hi. Myself and my wife upgraded to new Samsung phones last Friday in store. We were told that our old numbers would transfer by Tuesday at the latest. This hasn't happened yet? 

Pat50 by • Fledgling
  • 909 Views
  • 2 replies
  • 0 likes

Proof of usage

I have been using three for 2 year and more and bought new mobile from Apple and after 2 days I inserted three card on that mobile and very next day i lost my new mobile without using any calling from new phone and i used only internet then i ask thr...

Online account not working

Is anyone else having trouble getting on to your account I have been trying to pay my bill now for a week but everytime I try and go to my account it comes up with 'error, we're trying to fix this, please try again later' I'm so frustrated, I will ha...

No return labels sent

Hi, I've requested numerous times for a returns label bag etc for my broadband device, I've still not reiceived anything,  now have 3 applied a £105 fee to my account as its over 30 days ago. I have the device ready to return or even collect so will ...

iPhone 16 pro max delivery

Ordered my upgrade 2 weeks ago and was told to expect the delivery for tomorrow but I haven’t had any tracking number or further info sent to me. I’ve tried to contact three customer service multiple times to no avail - seems as though operators are ...