Accounts and services - Get support for Three services

Problems with add-ons

The new website is NOT user friendly. I have had problems purchasing add-ons for the past few months since Three changed to the new webpage. In the past few months, it always shows £0 free SIM on the order summary when I bought the add-on but never h...

Login issue

I cant log into my account

Update time

Does anyone know at what time three does their daily updates on accounts and switch to a new day?

Unable to add on data

I have pay on the go sim. My data is over now. My validity ends next month. I’m unable to add on data to my sim. Whenever I’m trying to add on, I’m getting a pop up which says ‘another action is in progress; please wait until the action is over’what ...

Proof of Barring

Hi there,I need to obtain proof of purchase and proof of usage for my insurance company. Unfortunately, the customer service I have received regarding this matter has not been very good.When I chatted with an agent on Live Chat, they informed me that...

Best solution Refund for the same network local calls

Recently three was having a system glitch and they were charging the local calls,although I was having unlimited minutes. I would like to request to refund all the amount that has been charged for the local calls.

Best solution Ive received a credit but have no idea what for

I've received a credit on my account but have no idea what for

Best solution Ms Julie

hi do I have to have a 3 phone and sim if I want to use a 3mifi, or can the phone be a different network. My phone and sim expire next month but I have 15 months to go on my wifi contract.