Accounts and services - Get support for Three services

Phone taken out in store

In December someone went into a 3 store and took out a phone contract in my name using my address, but with a different account number and sort code. 3 have since said it was me that went into store but can’t provide me with the store I apparently we...

Need a new three number

My name is Sheryl, poease can you send me a new number as rhis number of mine has been compromise i have been scam

Cafe Nero reward code

Hi,I’m new to three rewards. I clicked on the reward for £1 cafe Nero drinks for this week. The code generated however it’s locked and says already claimed which I haven’t.

Promotions in Shrewsbury

I’ve just been on the phone with Three I hope, they have sent email from:promotion@info-three.comAnd called from number: 01939 834250Is this legitimate? They are to be calling me back later and said it’s to reduce my bill for my 3 contracts cards. Ev...

I currentlly have a 3 number and the site wont accept the PAC even though its correct?

Currently trying to buy a new phone and i've gone through everything to the point its asking for the PAC to transfer my old number to a new SIM as i don't want a new number. the store page keeps saying "something went wrong" and "Sorry, that didn't w...

Help

I got a sim that says 3 months free so my first bill is April but it says on the app mybill is generated on the 16th January but on my account details it shows 24month plan 0 a month does that mean the bill will show “0 also I changed my mind about k...

Lost phone - trying to blacklist

Hi - I have contacted Three several times over the last few weeks. I have been trying to get my device blacklisted as I have lost it. I have sent my proof of purchase several times to the proofs email address, as well as speaking to about 10 people o...

Incorrect Billing

Hello. Why do I get charged more then I'm supposed too? Since 12 May it was £25.16 to 11 October but then it was increased to £55.17, then went down to £25.18. Then for December £55.17 and now January £61.16. I have unlimited Plan Details and Unlimit...

Roaming in Andorra

Is there a roaming add on that covers Andorra?Neither EU or AWT/EU reference this location

How to get PAC code online

I need to leave three as I've moved overseas, however this also means I can't send a text to request my PAC as the number is not recognised.It is impossible to do this online - although the website says "Cancelling your account doesn’t have to be pa...

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