Account and services

Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

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Conversations

Best solution Merging accounts

I am the main account holder my 2 daughters have phones I pay for and I want to merge their numbers onto my account. I was told I need separate emails for each number as security…. I have tried to merge my daughter’s numbers to my account without suc...

LisaW by Fledgling
  • 1933 Views
  • 4 replies
  • 0 likes

Three +

Why doesn’t the Three + App recognise my number ? I can’t seem to use the app ? Any ideas ?

LisaW by Fledgling
  • 747 Views
  • 1 replies
  • 0 likes

Upgrading & number

Contract runs out in a few days and looking to renew my device and contract prefer to stay with three.Sadly deals from 3rd parties on the three network are by far cheaper than what I'm being offered.Can I order from them and port my number?

Patters by Fledgling
  • 1043 Views
  • 3 replies
  • 0 likes

Trying to change card used for recurring PAYG payments

Cant find the option to change which card is used for recurring PAYG paymentsI have logged in on the website, mobile version of the site and the app- the option to manage payment doesn't show up under any.My app options are " My details"  (contact in...

jgclay by Fledgling
  • 1218 Views
  • 1 replies
  • 0 likes

Phone upgrade

Had a call and email from Three yesterday, advising i could upgrade early as a VIP with no upfront cost, is this a scam? 

Betts by Fledgling
  • 587 Views
  • 1 replies
  • 0 likes

Number transfer.

Hi. Myself and my wife upgraded to new Samsung phones last Friday in store. We were told that our old numbers would transfer by Tuesday at the latest. This hasn't happened yet? 

Pat50 by Fledgling
  • 927 Views
  • 2 replies
  • 0 likes

Proof of usage

I have been using three for 2 year and more and bought new mobile from Apple and after 2 days I inserted three card on that mobile and very next day i lost my new mobile without using any calling from new phone and i used only internet then i ask thr...