Contract cancelation

[Keefer65]

I resently took a sim only contract online out,. No longer needed how to cancel it

[Keefer65]

20th March 2025 contract taken can I cancel online 

[Paddiewack]

If you’re in the minimum term of your contract you’ll have to pay a cancellation fee. Contact customer service on 333.

[Keefer65]

20th not 25th

[Keefer65]

25th March contract taken can I cancel online

[Paddiewack · Accepted solution]

But with respect you’re saying you commenced the contract on the 25/03. I’m assuming that’s not this year as the date at the time of my writing this is 24/03. So either you’ve got the date wrong or the date refers to 2023/2024. In general I believe you can cancel a contract within the first 14 days but beyond that and unless you are nearing the end date you’ll pay a cancellation charge and no,I don’t believe you can do it online. I’ve just read your correction and my reply still seems relevant. Please contact customer service.

[JonathanB]

Spot on @Paddiewack, as it's a recent purchase there's a 14 day return window, but this can't be redeemed online. So we can ensure the early termination fees are removed this needs to be done by getting in touch.

Thanks,
Jonathan