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In June I was told my PAYG balance was nil, so topped up and this was confirmed and showed I DID have a balance. That top up was never credited but was debited to my bank account. 4 months later I have still not resolved this issue and another top up...

PHSM by • Fledgling
  • 1295 Views
  • 1 replies
  • 0 likes

Urgent change of Date of Birth

Hi, I urgently need to update my date of birth in the three system. I was in the process of discussing a renewal/upgrade and it was flagged to me that when setting up my account someone at Three put my date of birth down wrong. I was told to email pr...

Best solution Data and Roaming

Can anyone help? Because I'm going around in circles....I'm currently on a pay monthly plan with 4gb data incI'm going to Spain soon and I've puchased the 7 day go roam pass. I want to add more data ...say 6gb for the month to cover my holiday too. S...

xena by • Regular
  • 4234 Views
  • 5 replies
  • 1 likes

About three device and sim card account.

I have three sim card and also have a contract for iPhone 14 pro which I had started in January 2023. And my friend use that device and sim. But he doesn't pay monthly payment from last 2 months. I'm unable to find my account on 3 bcz he changed tha ...

No service 9 days and counting

When the system updated the weekend before last the remaining 5GB data I had on my add-on disappeared. I tried to top up a few days early but could not convert to an add-on. After an hour on 3 chat the customer service person managed to buy a 10GB ad...

Late payment

Hi, I have a credit file issue! Due to fraud on my bank account three mobile was unable to process my May 2023 direct debit payment! (It’s a sim only roll on contract 3 years old never having a problem or late payment)! After the second try they dele...

Neukumpf by • Fledgling
  • 3455 Views
  • 1 replies
  • 0 likes

Refund Not Received

Hi I tried to buy an Iphone 14 on the 14 August with an upfront payment of £335. The order failed to go through but I was charged £335. I spoke to someone on the live chat and they cancelled this order for me and then helped me order it again over th...