Credit check rejected - never missed a payment

[Tomnash123]

Hello, 

My phone contract expires in 3 days so I went to get a new one and it’s saying my credit check has failed. I haven’t missed a payment from Three in the 3 years I’ve been on it with my last contract, I earn enough, and my work even contractually pay for my mobile phone usage, so I should have no issue whatsoever getting a new contract, especially only around £50 a month. 

I’ve seen other people complain about this issue saying it’s a bug, I was wondering if anyone could assist me with appealing this? As I say, zero issue with payment and have never missed a payment 

Thanks  

Tom 

[Maxine]

Hey Tomnash123,

Welcome to the Three Community! 

We can totally understand getting a new contract is exciting and failing this can dampen your experience. If you're looking for a device loan agreement, a SIM Only plan, or Broadband plan, this would be subject to a successful credit check.

You can find more knowledge on how we process any applications and, if you've failed how you can get more information on why this hasn't gone through by visiting our Bills, payments, and credit checks page.

Maxine