Details on PAYG minimum usage & credit validity period

[suakasaya]

I have a few questions about the requirement to make at least one chargeable  activity every 180 days to keep the number active. Let’s say the chargeable activity we’re talking about is outgoing call.

1. When does the 180-day period start for the SIM card’s active status? Is it counted from the last time I topped it up with credit, or from the last time I made an outgoing call? (Say if I do a credit topup in January, my last outgoing call is in March, will the card expire in June or August?)

2. Does the credit have validity period? If so when does it expire? (Say if I topup the number with £20 credit in January, but during the 180 days I only manage to use £10. Will the rest £10 be forfeited after June? Or will it be available for as long as I keep the number active?)

I’d greatly appreciate any responses from anyone on this topic. Thank you in advance!

[JohnM]

Hello Suakasaya,

There is no information on the My3 App that will show the expiry date, the 180 days runs from your last chargeable usage ie an outbound call, text, or mobile data connection.

Hope this helps 🙂

John M

[Qiew]

Gekuk mentioned that 180 days from last chargeable usage ie either text or call. He didn't emphasise to incl. Data usage.  Who is correct? Is there any  amount of data usage required to be qualified ?

[JonathanB]

Hi @Qiew,

Data usage will also qualify as long as it uses some of the data allowance from an add on, or some of your cash credit.

Thanks,
Jonathan

[suakasaya]

Ah okay I see, thank you so much!