How do you actually speak to a customer service person on the 3 network

[Geofracul]

Going round in circles

Would actually like to speak to a human being or don't you employ any anymore 

[DDC200881]

I would love to speak to someone as well in UK office because India offive and been told 3 times incorrect information and bedbound and disabled and wanting home broadband and 2 Sims doesn't give you any cheaper deals and told more than the website.

I already have a SIM with three which will be stopping 

[Champaspencer]

I would like someone to call me on for live chat  07********* preferably a human please

[Ranger2705]

Like so many, I was having the same problems. Three seem to actively hide the contact centre number to push customers toward using its digital assistant service. Ironically, the cure initially being proposed did not work as the digital assistant also seemed unfamiliar with the number of available options to deal with my query. I was guided to press option 5, yet only 3 were presented. So over an hour of time was needed, but the digital assistant agent did a good job and persevered until my problem was resolved. Not being able to access someone with whom to speak is poor and symptomatic of a digital age where customer service levels and interaction is in decline. 

[JonathanB]

Hi @Ranger2705,

I'm sorry to hear you had trouble getting in touch. Our contact us page is found here, and lists the phone numbers you can use to call us. you'll also see links to this on the footer of every page on this Community, and in the help section of the main website.

I'm glad that your query was resolved in the end. The best way to help us improve is specific feedback. Please consider posting to the Community what options were missing from the menus. Let us know what issue or query you were having trouble finding an answer or solution for, this sort of feedback may help us improve the info and support available.

Thanks,
Jonathan

[kevg]

I have same issue.  I suppose automated systems are free, but humans cost money!

Going to visit a Three shop now, if they are as useless I will cancel and go elsewhere.

[Miah786]

I got locked out my iPhone and Apple requires an original proof of purchase I spoke with Three customer service 5 times now and they keep sending a proof of purchase email with some details but not the original receipt. Does anyone know how I can get the original or a copy of the receipt please 

[JonathanB]

Hi @Miah786,

I'm sorry to hear about this. Our Proof of Purchase documents are usually from a standard template, so I'm not sure why Apple would reject this. Did they explain what information they felt was missing or incomplete when you passed this over to Apple?

Thanks,
Jonathan

[DuncanM]

Did you manage to speak with anyone? if so how?

I'm currently roaming in the usa, and my one month data ack has expired after a week, even though i used little data.

live chat always suddenly disconnects ( at least 8 times). no way to speak to any one using the ...333333 number.

any ideas?

[PeteG]

Hello there. 

The Data Packs are usually for 1 month, rather than a week. How much data did you get in your pack? How much data have you used while roaming? 

Pete.