How do you actually speak to a customer service person on the 3 network

[Geofracul]

Going round in circles

Would actually like to speak to a human being or don't you employ any anymore 

[Supersam91]

I would like to speak with someone over the phone about my issue as I'm going round in circles 

[MichaelP]

Hello @Supersam91,

Please dial 333 from your Three phone or 0333 338 1001 from any other number to get connected with the support team.

More info on contact options are available here.

Thanks,
Michael

[Caro59]

I have managed to speak to someone by dialling 333 and listening to the options.  The service I received has been amazing, exemplary!  Very pleasant, kind and efficient!

[DDC200881]

I would love to speak to someone as well in UK office because India offive and been told 3 times incorrect information and bedbound and disabled and wanting home broadband and 2 Sims doesn't give you any cheaper deals and told more than the website.

I already have a SIM with three which will be stopping 

[Champaspencer]

I would like someone to call me on for live chat  07********* preferably a human please

[Ranger2705]

Like so many, I was having the same problems. Three seem to actively hide the contact centre number to push customers toward using its digital assistant service. Ironically, the cure initially being proposed did not work as the digital assistant also seemed unfamiliar with the number of available options to deal with my query. I was guided to press option 5, yet only 3 were presented. So over an hour of time was needed, but the digital assistant agent did a good job and persevered until my problem was resolved. Not being able to access someone with whom to speak is poor and symptomatic of a digital age where customer service levels and interaction is in decline. 

[JonathanB]

Hi @Ranger2705,

I'm sorry to hear you had trouble getting in touch. Our contact us page is found here, and lists the phone numbers you can use to call us. you'll also see links to this on the footer of every page on this Community, and in the help section of the main website.

I'm glad that your query was resolved in the end. The best way to help us improve is specific feedback. Please consider posting to the Community what options were missing from the menus. Let us know what issue or query you were having trouble finding an answer or solution for, this sort of feedback may help us improve the info and support available.

Thanks,
Jonathan

[kevg]

I have same issue.  I suppose automated systems are free, but humans cost money!

Going to visit a Three shop now, if they are as useless I will cancel and go elsewhere.

[Miah786]

I got locked out my iPhone and Apple requires an original proof of purchase I spoke with Three customer service 5 times now and they keep sending a proof of purchase email with some details but not the original receipt. Does anyone know how I can get the original or a copy of the receipt please