How do you actually speak to a customer service person on the 3 network

[Geofracul]

Going round in circles

Would actually like to speak to a human being or don't you employ any anymore 

[Stefanycarlet]

I find this SUPER annoying. What a disgraceful customer service. It's 2024 and I can't find an option to speak with a human being!!!!!!!! It's all about redirecting you here there. Can't you make this better because I want to leave three I hate it. Also the fact that the contract keeps rolling even though it's terminated it's terrible. 

[Maxine]

Hey, 

We have loads of options when calling to speak with an agent, you can press option 1, then option 5 if you wish to speak about anything else. 

You can also contact the Customer Service team via Live Chat. Our phone lines are open from 08:00 to 20:00 Monday to Friday, and 09:00 to 18:00 Saturday and Sunday. Our chat is open from 08:00 – 22:00 Monday to Friday, and 09:00 – 20:00 Saturday and Sunday.

Maxine

[Dijuber]

I've tried that, but we just get redirected to LiveChat, this is not what is wanted. we want to hear a real human live voice.

[RobD87]

Your website, phone service, live chat, and general customer service are nothing short of an absolute disgrace. Truly awful. Have an option available immediately to speak to a customer service agent and stop with the multiple menus and options. Idiots.

[JolliRog]

I feel your pain. I have spent two hours trying to speak to someone and being repeatedly sent to automated menus.

I will try again tomorrow but if that fails I will change networks. Tye customer service here is beyond appalling.

[KateS]

Hey @Geofracul,

You can get in touch with our team by giving us a call at 333 from your Three phone or via live chat. You'll have to answer a few questions first but we'll then get you connected to our first agent available. 

If you'd like to share a bit more detail on why you want to get in touch, I'll do my best to help you or point you in the right direction.

Thanks,

Kate

You'll need to answer a few questions first but we'll then get you connected with one of our agents when they are available.

[AngryJohn]

No you can't.

Once I have answered a few questions it gives me options. 

But when I press the number of the option I want, the automated voice says that this is not a valid option. 

Yet he just told me to press it. 

After trying a couple of times I then get cut off. 

Which has made me extremely angry. 

[Maxine]

Hmm, what options are failing for you? Can you talk us through where things are going wrong when on the IVR please?

Maxine

[Stefanycarlet]

Can you give us the numbers to press because I tried everything and still no luck. I got disconnected immediately. Three needs to make this easy for customers. What about elderly people??