How to view open cases/queries under your account?

[yovin]

Hello, does anyone know how to find open cases in your account. I have the reference numbers and got emails saying login to check case for the updates. But I can't find this anywhere. Three customer support have been unhelpful and I am not sure how I meant to see any updates.

[Kez152]

I have had the same- an email stating I have an update on my query and for me to take a look as soon as possible then advising me to manage my query by logging in. But there is in fact no way to even view or access queries online- rather frustrating 

[SparklySilver]

There used to be a way to see at least some of the info regarding cases/complaints. (I appreciate there would likely have always been hidden internal notes as well.) Three have been removing functionality/breaking functionality on their website quite a bit lately!

[JonathanB]

Hi @yovin,

In almost every situation, case updates are internal, so you wouldn't be able to see these from your online account. Customer services should be able to help communicate anything noted in cases on your account. If you can let me know a bit more about the underlying situation, I can certainly check if there's any more advice we can provide, or if I can do anything to point you in the right direction to help solve the issue?

Thanks,
Jonathan

[yovin · Accepted solution]

Hi @JonathanB,

Thanks for the reply, I got a callback from the customer service team on the updated notes for the complaint which was regarding not receiving a jiffy bag to return the router despite requesting 3 times. I have finally received a bag and returned the device, so hopefully everything should be fine now.

[JonathanB]

Hi @yovin,

That's good to hear, glad that the team managed to help this time. Please let us know if you do need any further assistance down the line.

Thanks,
Jonathan

[jr0]

Hi

From similar posts sounds like you cannot see this in the app or online and therefore you need to enjoy the wonderful experience and reach out to contact centre...