How to view open cases/queries under your account?

yovin · ‎01-04-2025

Hello, does anyone know how to find open cases in your account. I have the reference numbers and got emails saying login to check case for the updates. But I can't find this anywhere. Three customer support have been unhelpful and I am not sure how I meant to see any updates.

yovin · ‎07-04-2025

Hi @JonathanB,

Thanks for the reply, I got a callback from the customer service team on the updated notes for the complaint which was regarding not receiving a jiffy bag to return the router despite requesting 3 times. I have finally received a bag and returned the device, so hopefully everything should be fine now.

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JonathanB · ‎07-04-2025

Hi @yovin,

That's good to hear, glad that the team managed to help this time. Please let us know if you do need any further assistance down the line.

Thanks,
Jonathan

Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.

jr0 · ‎01-04-2025

Hi

From similar posts sounds like you cannot see this in the app or online and therefore you need to enjoy the wonderful experience and reach out to contact centre...