How to view open cases/queries under your account?

[yovin]

Hello, does anyone know how to find open cases in your account. I have the reference numbers and got emails saying login to check case for the updates. But I can't find this anywhere. Three customer support have been unhelpful and I am not sure how I meant to see any updates.

[JonathanB]

Hi @yovin,

In almost every situation, case updates are internal, so you wouldn't be able to see these from your online account. Customer services should be able to help communicate anything noted in cases on your account. If you can let me know a bit more about the underlying situation, I can certainly check if there's any more advice we can provide, or if I can do anything to point you in the right direction to help solve the issue?

Thanks,
Jonathan

[jr0]

Hi

From similar posts sounds like you cannot see this in the app or online and therefore you need to enjoy the wonderful experience and reach out to contact centre...