I am a person who is REGISTERED DEAF and have been notified of my (sudden mothly data usage).

[BLUEBELL]

Being DEAF and located in an area that was in the "Eye" of the recent/Latest Severe Storms/Winter Storms - HIGH WINDS/FLOODING/NETWORK FAILURE, Whereby, the only communications was by 3MOBILE service.

3 could have alerted me at least weeks before now leaving me with very little data remaining- is there no allowance for the disabled from companies such as 3mobile?

[Maxine]

Hey Bluebell,

We can understand it's not and ideal situation, as this was an unplanned outage we wouldn't have been able to send out messages about this. However, we made sure to keep our Community and social channels for our customers.

Thanks for sharing that information with us. We do have an amazing team who specialise in any additional needs you may have, and will take care of anything you need in the future. You can speak with them here; https://bit.ly/47IqlIN

Maxine

[JonathanB · Accepted solution]

Hi @BLUEBELL,

I'm sorry to hear you've been finding your data allowances are running low recently. If you'd like to discuss with us how we can best support you, I'd recommend our Customer Wellness Team. They're accessibility specialists and will do their best to help. As @Paddiewack suggests, looking into increasing your monthly allowances may be the best option here if this is a recurring issue, or we do offer Add ons for one off or occasional increases to data requirements.

Thanks,
Jonathan

[Paddiewack]

Three is a business not a charity (and I say that with respect). You should increase your allowance. Contact customer service via live chat.