Accounts and services - Get support for Three services

Service number cap

Hi, I'm trying to call a service number (09...) But keep being told that this call is chargeable and I've reached my spend limit. Three agents checked it, upped my limits but it still not working. And everytime agent disconnects me when they can't of...

Unauthorised Charges by Boku on My Daughter’s Phone Bill – Advice Needed

Hi everyone,I’m posting here to raise awareness and seek advice about an issue I’ve encountered with unauthorised charges on my daughter’s mobile phone bill.I recently noticed extra charges on her phone account, which is under my name and managed by ...

Can’t cancel existing add-on

I can’t purchase add on because I keep getting “you already have an active add on”there is no place in the app to cancel it, what kind of app is this?

Why am being charged for an add on that I cancelled

I bought an unlimited data add on in November and then cancelled it but I have been charged for it again this month. I’ve been all through the app and can not find it still active anywhere but it’s on my bill

'One month unlimited data boost'

How long does it take for the 'one month unlimited data boost' to become active? I've paid the money and yet my account hasn't been updated and my phones still not working.Any help would be greatly appreciated!

Concern Regarding Limited Data Add-On Options

Hi,I just wanted to check if this is an issue—my plan only has one data add-on option available now. I called customer support, and they told me that the only choice I have is the £25 unlimited data for a month.I used to have other options, so what h...

Existing 11-Year Contract: SmartWatch SIM Pairing?

Hi FolksI’m on a monthly plan from 2013, which I’d like to stay on (Unlimited SIM/Data).If I go through the Apple Watch ‘Setup mobile service’ and add the ‘SmartWatch SIM Pairing 1M’ at £7/month - will it update/change my existing long term contract...

Credit balance- want my money back

I bought a pre paid 30 days Data Pack Sim in Australia which expires in 30 days after activation, I was told if I add $ top-up before the expiry date, I can continue using the Sim beyond the initial 30 days, I have did just that and the account has a...