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Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

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Have a Pay As You Go question? Read this first

There are 2 different plans on Pay As You Go. The Pay As You Go plan has been available since 7 July 2013, and the New Pay As You Go plan was launched on 12 March 2020. Each plan has a separate app and support options may differ slightly.   To avoid ...

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StephR by Employee
  • 2536 Views
  • 0 replies
  • 9 likes

Data pack problems

My data pack ran out and I bought £10 of cash credit this morning, 29th November 2023, but by the afternoon there was some problem and when I got home I found I only had 20p of cash credit left. I had used nearly £10? I don't think so! I sent one tex...

PAYG Add-On Still Pending after 2 hours.

How long will it take for my 1 day, unlimited add-on, to go through the system and show in my account. Order ID #202434568AThe money went out instantly, so that side of the system is working (un-surprisingly). Three aren't so crooked as to only grant...

HUAWEI mifi router- can’t configure!

I recently purchased the HUAWEI mifi and it is seemingly working fine, however I would like to log into the app so that I can control the auto-sleep setting (after a while the box turns off.) I have downloaded the ai life soo, and created an account ...

lp15 by Fledgling
  • 48 Views
  • 1 replies
  • 0 likes

Topped up today - not showing or activating.

Previous top-up ran out today and topped up, but it's not activating. Getting the "sign into network" thing that happened during the migration.If I go into top up again, it says I can't do that because "Another action is in progress on your account.....

GmanX by Active
  • 188 Views
  • 4 replies
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PAYG Top Up while outside UK

PAYG top up while outside UKYou are able to purchase any top up / add-on to your PAYG while you are outside UK. Just make sure your new PAYG SIM is first activated in the UK before you leave. Next step is to registered your PAYG number on My3 website...

Boon by Fledgling
  • 115 Views
  • 0 replies
  • 1 likes

Best solution Smartwatch Pairing: I'm very, very confused

I'm trying to understand Smartwatch Pairing and 3's e-sim service for Apple Watches.Basically, I have a 3 phone contract. I'm planning on getting an Apple Watch with a data connection (not from 3, but direct from Apple). How do I get an e-sim from 3 ...

dartiss by Fledgling
  • 214 Views
  • 6 replies
  • 0 likes

PrePaid Add on not credited

In October I used DIng to buy two vouchers for Data packs. The first one to begin on October 12, the other to begin November 12th. My 3 account shows both purchases, since the data packs are only good for 30 days. However, after November 12th, the se...

LC by Fledgling
  • 99 Views
  • 0 replies
  • 0 likes