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Conversations

Have a Pay As You Go question? Read this first

There are 2 different plans on Pay As You Go. The Pay As You Go plan has been available since 7 July 2013, and the New Pay As You Go plan was launched on 12 March 2020. Each plan has a separate app and support options may differ slightly.   To avoid ...

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StephR by Employee
  • 3379 Views
  • 0 replies
  • 9 likes

Cancel add on

Hi, I'd like to cancel my Monthly 1GB Boost add on. I've tried looking in the app & online but there's no option to remove the add on. Thanks for your help Steve

Best solution Cancel Go Roam Add Ons

Hi all,Am off to Spain tomorrow so wanted to add a Go Roam EU pass - went through the app, added to basket and then submitted, but was left with a blank white screen that didn't move. Eventually closed the app and tried again - same thing happened. W...

AshKoopa by Fledgling
  • 288 Views
  • 6 replies
  • 0 likes

data pack not working

I bought a data pack that does not run out until 29th March, (it is now the 14th and has been going on since the 6th March) but I cannot text or make calls or receive texts or calls as it says "this call cannot be completed as your account balance is...

KP59 by Fledgling
  • 96 Views
  • 1 replies
  • 0 likes

Issues Activating Paramount+

I have received my sms with the link to activate my paramount+, however when I click on it it just goes to a web page with the 3 logo and says activation error. Any ideas?

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Gbarnes by Fledgling
  • 109 Views
  • 0 replies
  • 0 likes

Unlimited plans and missing credit

Advice please.I bought and applied a £40 top-up yesterday in preparation for my now monthly (£35) unlimited data add-on which was due to expire at midnight.  giving my account total credit of £54Since I don't seem to be able to renew my plan until it...

Mosaic by Fledgling
  • 182 Views
  • 2 replies
  • 0 likes

Cancel eSim for Samsung Watch 6

Hi all,I have a Samsung Watch 6, this has the e sim activated but have had issues with it so want to cancel this from my account. I popped into my local store, they cant help, so I contacted 3 online chat and they suggested the following.Agent: Go to...

Flog1974 by Fledgling
  • 239 Views
  • 2 replies
  • 0 likes

Go Roam 7 day Pass

Hi AllGoing to Spain in march,do i buy the 7 day EU pass now or day before i set off for Spain,if i buy now does it just come in to play when i connect to a signal in Spain ?? and im there for a week which goes in to 8 days anybody know what i will b...

gavinpp by Fledgling
  • 381 Views
  • 2 replies
  • 0 likes

Removing an add on

Does anybody know please how to remove an add on? I'm having difficulty doing so both through the app on my phone and on my laptop. No joy either when trying to use the digital assistant chat...

Smartwatch Pairing and Sim?

Currently on contract with Three. Tried adding a Smart Watch on contract. Online, it gives me the price, then a pairing contract price. The pairing, as I understand it, is to link to my phone and run off the same allowances.  There's an issue with ev...

Vesskimo by Fledgling
  • 141 Views
  • 0 replies
  • 0 likes