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Roaming passes disallowed roaming

I purchased a few 3 day ATW passes to use in Australia.  I had to call customer services to confirm they had been added to my account because nothing showed on my account page, I was assured they were added and I could see the extra charge on bill.Fa...

Travisty by • Fledgling
  • 189 Views
  • 3 replies
  • 0 likes

Top up amount disappeared

HiMy £20 top up has vanished from my balance when I proceed to purchase a 14 day data pack on the automated telephone service. (444) please can anyone advise me? Thank you. 

BlueBoy by • Fledgling
  • 117 Views
  • 1 replies
  • 0 likes

My3 app & website

I’m feeling really annoyed now with three as of last nite i topped up my credit on the three app, put about £10 credit on it ready to buy a data pack this morning to notice three had taken £3.15 of my money already without me buying a datapack for so...

Paramount

Please can someone explain a step by step process of cancelling paramount pictures subscription as the help team is not picking up their phones. 

Tessie04 by • Fledgling
  • 170 Views
  • 1 replies
  • 0 likes

Cancelling and getting a full refund for Add-ons

 Hi all,Could someone please explain why we as paying customer cannot cancel roaming add-ons when they haven NOT been activated and instead we have to go through the time wasting process of going through the help service. It's as though you purposely...

Data Add Ons

Why is there only 1 option to boost data for a month for £25?? And not any lesser cost options??Pathetic ripoff!!  

Kalvin by • Fledgling
  • 173 Views
  • 1 replies
  • 0 likes

Topups and data plan renewals

I use PAYG90 via voucher with which I am very happy.Service, speed and quality are all top notch.My question is can the addon be renewed before it expires? Either on the day or just before.I've had problems in the past where the topup voucher balance...

Mosaic1 by • Fledgling
  • 187 Views
  • 1 replies
  • 0 likes

Help please

Hi does anyone know why my second phone doesn’t show up on my main billing or three account? Plus never been able to register for the app so never know bill amounts or data etc thanks 

Charlo86 by • Fledgling
  • 184 Views
  • 1 replies
  • 0 likes

Best solution Still unable to access three website or My3 app

Hi can anyone of three technical team tell me how much longer this issue with my3 app & website is going to take? Because still unable to access either to topup & keep an eye on my account when needed.  This getting ridiculous & very annoying now. If...