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Hi all - can someone clarify if I am able to use my phone abroad (in france)? It comes up on the destination list and in the help page it says I get 56 daily passes for Europe but then further down it says I need to buy the passes so I'm not sure if ...
I purchased a 14 day eu roaming pass for my daughters phone while she in Spain. Does this mean she can use all her normal data allowance or is there a limit? The “3” site is is very vague and going round in circles trying to find an answer?
My phone internet and calls are not working abroad. I travelled to the EU and was expecting those things to work seamlessly at a Go Roam location. I was happy to pay £2 for this. However, I am not even able to make calls (or send texts) to my wife, l...
I've had two monthly boosts for a few months now and I've tried to cancel them multiple times by going on the app and pressing remove on them. However, if I changed tab and go back, or close and reopen the app, the add ons reappear. Same thing with t...
My data resets in 6 days but i have run out and am going abroad so i will need a boost, however if it will only last untill my normal data renewal date i don’t think it will be worth it, so will it renew on my normal data reset date or a month from i...
Hello,Hopefully someone from three will read this. So my issue is that for the past 2 years i've had endless issues with top ups and purchasing add ons.This is the problem i have encountered numerous times > I always purchase the unlimted 90 add on a...
On 9th July I was offered an upgrade after being a customer of Three for 6 years. I passed the credit check and was told everything had been successful. Then I was told that my order got 'stuck' due to a Three technical issue, so I had to wait 72 hou...
Hi, how do I cancel the insurance add on on one of my accounts please
Had a regular data pack on auto top up which stopped renewing so I manually renewed. Can see it’s active but data doesn’t work. Called support and after an hour was told I need to add credit to use data. I added credit a month ago and haven’t used it...
I bought the one time unlimited data pack but I still got a text saying I used my entire data allowance of 4GB. Is it not working or are the app and the texts mistaken? What will the bill be at the end of the month?
