I just want to speak to a human

[haartttt]

I have had a payment decline (unsure the reason why as the payment funds are sat waiting for the direct debit to take them out) but regardless it declined. I then try to use the app to pay, fails… I never have any success with the app. Same again with the website.. Attempted to contact my bank to make sure there was no issues from my side, of course not. Attempt to ring 3, no matter which option I choose, I CANNOT get through to a human advisor.. Live chat, big no no, everytime I have been on there It has took over an hour an a half and also have been massively misinformed (so much so that they offered a compensation payment).. 

Cant say I have had a good word to say about three from the last 2/3 years, terrible customer service from the most part and their customer information (websites and apps) are exhausting and terrible to use.. Can’t wait for my contract to be over to make a very swift change

[Paddiewack]

Whatever you say if Three attempt to take a payment and it fails it’s your fault. No ifs or buts. Lack of funds at the time the direct debit is due is the major cause;many of us have been there. If I choose to do so (and to be fair I try not to) get through to a “human” I can ALWAYS do so by calling 333; option 1 option 1 option 4 option 3. You’ll then get a validation passcode and that’s it. It works,I’ve literally just tried it. I’m surprised you’re having issues navigating your way to a human if,as you say you’ve been with Three for the last 2/3 years because it’s easy peasy. Live chat I agree is painful at best but I’m afraid it appears to me that this is a situation of your own making and compounding.