Billing
My bills increases every month than expected.
Account and services
Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.
Conversations
Best solution Call Forwarding / Divert on PAYG
Did something happen with call forwading on PAYG. I have 2 sims, one old plan and one new plan. Call divert doesn't seem to work on either of them anymore. I have tried different devices and also using short codes and phone menus with no luckPaul
I cannot reset my password
Hi I'm having issues with changing password for my father's my3 account. I have tried over 30 times now and simply don't understand what's wrong. I requested a temporary password and use it to log in to my3 account, as soon I log in, it asks me to ch...
Old Customers - has anyone managed to get an eSIM yet?
Hi All, I am just interested to know if anyone from old customers (on old system) already managed to get an eSIM? I know that all old customers are recently being migrated to the new system which allows them to finally swap their plastic SIM card to ...
Offer for long-time customer - is this legit?
I received a call today from 01156473601. The person said they were from Three and that as a long-time customer, they were offering to reduce my phone bill by 30% for the next 12 months. I didn't want to give my personal details so they hung up. Is t...
IMEI Blacklist request - non-existent Three customer service
Hello, After several conversations with your customer service team I was finally directed to the proofs email address to get my stolen phone blacklisted. I sent all the relevant information last week, but this blacklist request seems to have fallen i...
Unknown payment
This payment was taken from my bank today and it is not a contract of mine. Three have confirmed this today. I have been asked to provide evidence of the transaction on here. I am now having to try and get my money back from my bank.
Unlimited Data plan is how much?
How much and how can i subscribe for unlimited data plan for 3months?
I need to do age verification
I need to do age verification please
Carnt access my account
I have had my 3 sim for about 10 years. I now can’t get into my account, all I wanted was to find out how much credit I had left and wether it required a top up. I have changed the password but I’m being told that doesn’t match with the mobile number...
