Hi @Raymie2020,
Do you mean you've tried to contact a premium rate service and the message won't go through? The most common explanation would be that you may need to increase your spend limit, which you can do using My3 on our website or the Three App.
If you have balance available to use on your spend limit, or don't have one set, you may need customer services to check out your credit limit, or that you have premium services provisioned. You can find the options to get in touch here.
Thanks,
Jonathan
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