Normally I do an auto renewal data pack.. missed it this month so bought one through my three. 60gb auto renewal.
i cant see it’s active on my account atm.. states “You have no allowancesYou'll pay UK standard rates.” And isn’t active on allowance screen.
but when I go into history I can see that it was purchased but hasn’t activated? Been through normal trouble shooting.
isnt letting me phone or use any data atol.. when trying to phone, 3 auto message states, “you do not have enough call time balance to make this phone call please top up”
I’ve been through to chat a few times and they have re added the data plan to account. Which didn’t help..
been escalated and told it could be a known system issue? But can’t see anyone else online having similar issues..
any help atol appreciated as need internet on the phone tonight..
