Issues reporting Smishing to 7726

MZone · ‎05-08-2024

I tried forwarding a Smishing SMS to 7726 and got 2 replies instantly. Problem is usually the 1st reply asks for you to reply with the number the SMS came from and then when you do that you get a reply to say thanks and it’s been reported. Now it’s not giving you the chance to reply with the number and the 2nd message says sorry and to contact customer services. Tried it twice and same thing happened again. Please can this be raised as an issue @JonathanB

JonathanB · ‎05-13-2024

Hi @MZone,

Sorry it seems to be an issue with how iOS handles the link as opposed to there being an issue with the 7726 system.

Your phone is separating the link out into a 2nd SMS. Then when you forward this on, message 1 arrives, and the link is being treated as message 2 i.e. the answer to the request for the sender's number.

Not ideal, but if this happens, try sending it as 2 reports.

Can you try reporting "Goods can't be delivered..." without the link, then reply when prompted for the number, then send a 2nd report with the URL, and again confirm the number?

Sorry this is a little awkward, but the good news is we're looking into this very subject with Apple. Hopefully in the not too distant future you'll be able to report Spam directly from your messaging app options, without having to copy or forward the messages.

Thanks,
Jonathan

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MZone · ‎05-13-2024

Thanks for going out of your way to find the answer as usual.