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Fraud account set up in flase name to our address

What kind of id and security checks do three use for someone to setup a mobile or broadband contract? They used a combination of our names, my wife's dob and our address. Surely they must have been asked for some id to verify and if so what was accep...

tommyt85 by • Fledgling
  • 1035 Views
  • 2 replies
  • 0 likes

Best solution Roaming in Lanzarote

I recently changed my contract to a 24 month unlimited sim only plan. I get 56 days roaming in Europe subject to the fair use policy. I see from my plan I use 1 of 56 available passes every day I use data while I’m away in Lanzarote but am puzzled if...

alan1406 by • Fledgling
  • 1315 Views
  • 2 replies
  • 0 likes

Best solution Merging accounts

I am the main account holder my 2 daughters have phones I pay for and I want to merge their numbers onto my account. I was told I need separate emails for each number as security…. I have tried to merge my daughter’s numbers to my account without suc...

LisaW by • Fledgling
  • 1819 Views
  • 4 replies
  • 0 likes

Three +

Why doesn’t the Three + App recognise my number ? I can’t seem to use the app ? Any ideas ?

LisaW by • Fledgling
  • 723 Views
  • 1 replies
  • 0 likes

Upgrading & number

Contract runs out in a few days and looking to renew my device and contract prefer to stay with three.Sadly deals from 3rd parties on the three network are by far cheaper than what I'm being offered.Can I order from them and port my number?

Patters by • Fledgling
  • 1003 Views
  • 3 replies
  • 0 likes