As 3 have still not resolved many 3 customers access to our accounts since recent 3 app update in September 2024 I am asking David Hennessy who is Three UK and Ireland's Chief Technology Officer and responsible for the 3 network and IT systems to send a message to all 3 customers locked out of our account explaining
1 what caused this problem
2 what 3 plans to do about it including employing external experts
3 when the problem will be resolved with a clear guideline
4 that if 3 cannot resolve this issue quickly then I request customers be released from our 3 contracts without penalty as we cannot access our accounts due to 3 app and 3 website login problems
i look forward to hearing from you as this forum shows many 3 customers are in this position and the situation is becoming intolerable
