Account and services

Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

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Conversations

Have a Pay As You Go question? Read this first

There are 2 different plans on Pay As You Go. The Pay As You Go plan has been available since 7 July 2013, and the New Pay As You Go plan was launched on 12 March 2020. Each plan has a separate app and support options may differ slightly.   To avoid ...

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StephR by Employee
  • 2535 Views
  • 0 replies
  • 9 likes

PAC code

Hi, I'm trying to get my PAC code and I haven't been able to get in touch with anyone. Whenever I send a text to 65705 requesting a PAC code, I've been given a STAC code each time. For context, I'm switching to a new Three contract but I was told tha...

My3 Registration

I cannot seem to register an account with My3 for some reason? I'm registering for a new account and it keeps saying that my email is invalid despite typing it out correctly and it being a working email address. Its very frustrating as I cannot top u...

s_2777 by Fledgling
  • 37 Views
  • 0 replies
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3 app registration

I am unable to re register for the my3 app as my number is associated with an email that’s assigned to another number. I have tried calling but cannot get through to anyone to assist. Anyone have any ideas how to fix this? 

JD23 by Fledgling
  • 36 Views
  • 0 replies
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My 3 re registration problems

Is anyone else having problems with re registering their My 3 account following upgrade. I have tried a dozen times to re register but keep on getting error message saying that these details already registered????

Another cant re register

Someone please help me re register on the 3app.It says I'm "already registered" when I try to re register. but I need to "re register" when I try to sign in. As I use unlimited data and a hotspot this is very inconvenient, also my signal has been ter...

dazrich by Fledgling
  • 45 Views
  • 0 replies
  • 0 likes

Cannot re register

I'm trying to re-register my account by desktop but I keep getting:"Internal Server Error - ReadThe server encountered an internal error or misconfiguration and was unable to complete your request."when I click [Register now] When I try to use the ne...

DavidCT by Fledgling
  • 69 Views
  • 0 replies
  • 0 likes

Change 2FA phone number

Hi,My only SIM card with Three is for the home broadband, and it is kind of annoying to have to be at home and connected to log-in every time because of the 2FA.I'm not trying to turn-off 2FA, but is there a way to change the number it uses?In my acc...

rey by Fledgling
  • 111 Views
  • 0 replies
  • 1 likes