Account and services

Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

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Conversations

App broken?

After the recent upgrade to the app it's useless. Trying to make a device plan payment getting constant server errors. It then told me my balance was over £8000 in credit. Just hanging or taking ages to load. Do they even bother to test it? The call ...

Roaming passes disallowed roaming

I purchased a few 3 day ATW passes to use in Australia.  I had to call customer services to confirm they had been added to my account because nothing showed on my account page, I was assured they were added and I could see the extra charge on bill.Fa...

Travisty by Fledgling
  • 189 Views
  • 3 replies
  • 0 likes

Can’t get past the last page to order my upgrade!

Trying to get an upgrade and 3 have already ran a credit check which was successful, now I can’t get past the last page where it asks you to just check over everything, despite checking the box and downloading all of the documents. Ive even selected ...

CC23 by Fledgling
  • 147 Views
  • 1 replies
  • 0 likes

My3 app & website

I’m feeling really annoyed now with three as of last nite i topped up my credit on the three app, put about £10 credit on it ready to buy a data pack this morning to notice three had taken £3.15 of my money already without me buying a datapack for so...

Unable to link up the number

Hi i have two three sims and i have registered one sim using one email address . I want to link up the other sim to the same email address but i don’t know how to do it . In website it says contact to three but whenever i try to contact no one pick u...

no active plans on my account

No active lines were foundCall customer Centre to activate your customer. Call on XXXX XXXX XX.//( its 3G message in my inactive account)>-can you please activate my ( My3 )account  in order to see why do you charge me extra money every month>

AL33 by Fledgling
  • 189 Views
  • 1 replies
  • 0 likes

Unable to see plan in my account

I recently switched from Pay As You Go plan to a new Monthly Plan for my number. However, after successfully changing the plan, my 3 account linked with my email doesn't show any plans and the App says my account has been closed.I am also unable to r...

lmtong23 by Fledgling
  • 234 Views
  • 1 replies
  • 0 likes