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Complaunts call dropped after 30mins

Anyone had problems getting a response from " compliants team" ?My call was beeing escalated after 20++ minutes on line, then the operative patched it thru to immediate supervisor. Held for furtje +/- 10 mins then disconnected. Is this normal custome...

PT291 by • Fledgling
  • 710 Views
  • 1 replies
  • 0 likes

Account created but can't log on

I bought prepaid sim with 12gb data to travel to USA. Now I am here and want to use it. Downloaded the three app, created acc, email verified, but can't log on. What to do next ?

Marbles by • Fledgling
  • 1032 Views
  • 1 replies
  • 0 likes

Puk code

I’m looking for my puk code for my SIM card on my Samsung a5 it’s asking for sim puk code. my email is ***@***.com 

ShaneUK by • Fledgling
  • 1556 Views
  • 2 replies
  • 0 likes

Order that I haven’t ordered

Hi never done this before! I’ve Just had an email and txt from three saying I had an order gone through for unlimited sim ? It’s also showing in my 3 app what does this mean ?? I haven’t placed an order or anything with 3 today ?? 

Dandel by • Fledgling
  • 2181 Views
  • 3 replies
  • 0 likes

Account in credit

Having set 3 home broadband up with a zte m386d router and paying the required direct debit for the last 10 months with no issues . I found that marchs payment wasn’t taken . Looking at my account found it to be £-84 in CREDIT ! Got on the case with ...

Lulu5354 by • Fledgling
  • 1797 Views
  • 2 replies
  • 0 likes

Unwanted goods from three

Hello, I'm presently going around my 3 accounts adjusting the initial mistakes made in the re reg or conversion of accounts and I have found one of my email addresses connected to my primary account showing my age to be 13 years old.How did this happ...

KK2 by • Fledgling
  • 956 Views
  • 1 replies
  • 0 likes

Cancel Old Contract During Cooling Off Upgrade

I bought a contract in January but then decided to switch providers. Thing is I missed the cooling off period so obviously I had to pay the remaining fees if I wanted to terminate my contract with 3. I spoke online with customer service and they told...

6773dsd by • Fledgling
  • 2007 Views
  • 2 replies
  • 0 likes