Account and services

sim swap customer enquiry (no, it has not happened to me...yet)

Hi,Sim swapping is on the increase and is used to bypass 2FA via text codes, and not all sites allow other, more secure authentications.Can you tell me what protections 3 have in place to prevent sim swapping/hijacking? After a recent identity theft ...

Remove Go Roam

Hi, I bought a 14 day Go Roam pass when I arrived in the USA, not realising I have a 28 day Go Roam allowance that covers this. Can I cancel and get a refund for the 14 day Go Roam add on? I keep trying the Chat but no ones ever available.

I need to connect my laptop

Hi I would like to know why i don’t have airtime on my phone bt three store they told me it’s unlimited bt I can’t phone I only have data,and I need help because I can’t connect my laptop to my phone for the internet what can I do please help 

Was it really Three?

I have just had a telephone call claiming to be from Three offering a 45% discount on my bill no strings attached.After being asked to spell my email address 3 times I felt something wasn't quite right,declined the offer and hung up.The telephone num...

See

I have a AdvSIM Unlim Data ULD Min24M - why do I need a spending cap? And why should my allowances need resetting every month??

Bill confusion

I’ve been cut off although I have paid my bill. I have a direct debit set up and can see on my online banking the payment has successfully gone through. I rang 333 and it states I owe money but I don’t?

Three have randomly removed my free roaming in go-roam destinations with no notification or warning

Like thousands of other three customers I renewed my contract in September 2021 before the deadline to ensure I retained the free roaming in go-roam destinations.For 24 months I continued to receive free go-roaming... and this then continued on as a ...

Replacement

Can I please request for SIM card replacement with the same number? 

My contract ends 08/06/24

I want to end my contract which expires 08/06/24. Three are having issues and cannot access my account. How can I do this.

Paid wice £70 out of pocket no calls or internet