I just received my phone after moving from Tesco. It has given me a new number even after giving my PAC, and i cannot add my monthly plan into my account.
they sent me a SIM card which I assume I had to use, but I requested an eSIM. Now I cannot add my eSIM onto my account and it only shows the SIM card plan which is none existent.
i just want to have my plan on the app, and my old number to transfer as I kinda need it for work
